Managing Partner – Operations Advisory — Urban-Mobility Marketplace

The mandate

Marketplace boards face a common problem: national growth measures look healthy while city economics deteriorate through incentives, cancellation, provider churn, safety cost and support. Advisory teams often respond with a model built at headquarters, then ask local operators to implement targets they do not recognise. The partnership is creating a Managing Partner role for operations advice grounded in field evidence and actual provider behaviour.

The practice perimeter includes approximately 900 employees, specialists and client-side partners across operations, analytics, technology, workforce and finance. The Managing Partner will originate and lead transformations for mobility, delivery and local-service marketplaces in the United States. They must combine board access with enough operating depth to distinguish a genuine network effect from subsidised volume or a cost reduction that transfers pain to providers.

The offering should run from diagnostic through implementation and value validation. It is not interim management by another name; client leaders remain accountable. The partner must also maintain clear boundaries around sensitive competitor, provider and pricing information, particularly when several ecosystem participants are clients of the firm.

US marketplaces operate amid state and municipal variation in worker, safety and consumer rules. Operations recommendations must therefore identify where local control is mandatory, where a common process is possible and how data moves between them. The partner will involve legal and policy advisers early, but retain responsibility for whether the proposed workflow can run on an ordinary shift. Regulatory uncertainty is a scenario to design for, not a reason to avoid quantified advice.

Value realisation must include transition cost and behavioural response. A city may show immediate contribution improvement after incentive withdrawal while provider availability and repeat customer use weaken over subsequent months. The practice will follow cohorts long enough to identify displacement, include leading and lagging guardrails, and reverse interventions whose finance benefit is not durable after network effects are considered.

Why this seat is open

Client demand arose faster than the current partnership could assemble senior operational leadership, creating an urgent new seat. No incumbent is being replaced. The regional council is prepared to invest in data and implementation capability but will not scale until the new partner establishes acceptance, independence and delivery standards.

What you will own

• Develop city and cohort diagnostics that reconcile demand, supply, service, safety, support, provider income and cash.
• Originate board-sponsored operations work and define outcomes client executives can genuinely own.
• Lead field-based design of pricing, incentive, dispatch, service-recovery and local operating changes.
• Ensure provider economics and conduct consequences are measured before recommending marketplace interventions.
• Build value tracking with finance-validated baselines and visible disbenefits.
• Create strict information barriers and engagement acceptance for competitors and connected ecosystem clients.
• Develop partners, principals and operators able to lead implementation without permanent founder dependence.
• Govern portfolio staffing, quality, margin, collections and outcome review.

The first 12 months

During the first quarter, review current mobility work, visit client operations and define the practice's diagnostic and ethical boundaries. Lead one rapid case that reaches city and provider evidence before making recommendations. Establish which assignments require restricted teams or should be declined because conflict cannot be managed.

By month six, launch two full transformations with named client value owners and finance baselines. Build a field-operator network and an analytics method that can be independently reproduced. Publish one evidence-led operations perspective without using client claims or confidential data as marketing.

At twelve months, deliver at least US$40 million of client-validated annualised value across active programmes while meeting agreed service, safety and provider-income guardrails. Achieve practice revenue and collection targets with no material independence event. At least two non-partner leaders should run city workstreams, and every implementation case should have post-change field evidence rather than steering-committee attestation alone.

What the board will measure

• Client cash and operating value reconciled to finance and sustained after intervention.
• Service, safety and provider outcomes protected during unit-economic change.
• Quality of board access and work won on differentiated operating credibility.
• Independence across competing platforms and ecosystem participants.
• Commercial health of the portfolio without scope overstatement.
• A durable bench of marketplace operators and engagement leaders.

The person

You have 28+ years in marketplace operations, general management or operations advisory. You have held a city, regional or enterprise P&L and can identify how dispatch, pricing and provider behaviour appear in cash. Current consulting leaders must show field implementation; operating executives must show that they can originate and steward multiple client situations.

Your experience should include at least US$750 million of transactions, revenue or accountable portfolio and 650 employees and partners. You can explain a city you repaired or exited, an incentive you stopped and a provider policy you changed after evidence. The partner council will examine whether your value claims survived finance and whether your teams left clients stronger.

This advisory role is onsite in San Francisco with national travel and reports to the Global Managing Partner and regional partner council.

Compensation and terms

The expected base is US$600,000–850,000 plus annual incentive and long-term equity, subject to verified business and partnership review. Client value, revenue quality, independence, people development and firm contribution determine reward. This onsite San Francisco advisory appointment reports to global and regional partnership governance and requires extensive travel.

Confidentiality

The firm, clients, marketplace data and active pursuits are restricted. Additional information requires reciprocal fit, conflict screening and a written confidentiality commitment. Facts are blended to remove identifying signals; applicants must not contact platforms, providers or investors about the opportunity.