Cancellation Policy

This Cancellation Policy explains how subscriptions and engagements with Gladwin International Leadership Advisors (“Gladwin International”, “we”, “us”, or “our”) may be cancelled, the notice period required for each service line, and the financial implications of cancellation. This policy should be read together with our Refund Policy, Service Delivery Policy, and Terms of Use.

1. Whisper Product Access

1.1 Cancellation by you

Monthly Whisper access may be cancelled at any time by writing to the email address below or using the in-product cancellation option when available. Cancellation prevents the next monthly renewal and access continues through the current paid period. Annual Whisper access is a one-time twelve-month purchase and does not auto-renew; no cancellation is needed to prevent a future annual charge.

1.2 Refund on cancellation

If a first annual or monthly activation is cancelled within seven (7) business days of the original payment, a full refund is available under our Refund Policy and access ends when the refund is approved. After that window, charges are non-refundable. A cancelled monthly product remains available until the end of its paid cycle; annual access remains available until its twelve-month expiry unless you ask us to close the workspace earlier.

1.3 Cancellation by us

We may suspend or cancel your access to the CXO Self-Serve Portal in the event of (a) breach of our Terms of Use, (b) suspected fraudulent activity, (c) misuse of confidential tools or data, or (d) non-payment of fees. Where cancellation is initiated by us due to material breach, fees already paid are treated under the published Refund Policy and applicable law.

2. Retained Executive Search Engagements

2.1 Notice period

Either party may terminate a retained search engagement by providing thirty (30) days' prior written notice to the other party. The engagement letter executed at the start of the mandate will set out any additional cancellation provisions specific to that engagement.

2.2 Fees on cancellation

All search retainer instalments and milestone fees that have become due as of the effective date of cancellation are payable in full and are non-refundable. This reflects the irreversible cost of work already undertaken — including discovery, market mapping, candidate identification, outreach, and assessment.

2.3 Off-limits and confidentiality

On cancellation, both parties remain bound by the confidentiality, off-limits, and intellectual property provisions of the engagement letter for the periods specified therein.

3. Interim Leadership Engagements

Interim leadership deployments are typically governed by a separate statement of work which sets out the deployment period, notice periods, and termination terms. Unless otherwise agreed, either party may terminate an interim engagement with thirty (30) days' written notice. Fees accrued up to the effective termination date are payable in full.

4. Leadership Advisory and Managed Talent Acquisition

Leadership advisory retainers, board advisory mandates, and managed talent acquisition programmes follow the cancellation terms set out in the applicable engagement letter or statement of work. In the absence of specific terms, a thirty (30) day written notice period applies, and fees for work performed up to the effective date of cancellation are payable in full and non-refundable.

5. Intelligence Reports and One-Time Purchases

One-time purchases — including compensation benchmarking reports, competitor talent intelligence reports, and standalone advisory deliverables — may be cancelled prior to delivery by writing to us within twenty-four (24) hours of payment. Once a deliverable has been issued, the purchase cannot be cancelled. See our Refund Policy for related refund treatment.

6. How to Cancel

To cancel any subscription or engagement, please send an email to the address below with:

• Full name and registered email or company name.
• Service or engagement reference, payment reference (if applicable), and date of original payment.
• Effective date of cancellation requested.
• Brief reason (optional but appreciated for our service-improvement records).

We will acknowledge your cancellation request within 48 hours, confirm the effective date of cancellation, and provide written confirmation of any associated refund or final invoice within five (5) business days.

7. Effect of Cancellation

• Access: Monthly Whisper access continues to the end of the paid cycle after cancellation. Annual access continues to its stated expiry unless the member requests earlier closure.
• Data: Your data is retained for the period set out in our Privacy Policy and may be deleted on written request, subject to legal or regulatory retention obligations.
• Outstanding invoices: Any outstanding fees, milestone payments, or accrued charges up to the effective date of cancellation remain payable.
• Survival: Confidentiality, off-limits, indemnity, and intellectual-property provisions of any engagement letter survive cancellation.

8. Disputes

Any dispute relating to cancellation, fees payable, or refunds will first be addressed by mutual discussion between the parties in good faith. Where resolution is not reached within thirty (30) days, the dispute will be referred to the dispute-resolution mechanism set out in your engagement letter or, in the absence of one, in our Terms of Use.

9. Changes to this Policy

We may update this Cancellation Policy from time to time to reflect changes to our services, applicable law, or business practices. The updated policy will be posted on this page with a revised effective date.

10. Contact Us