Chief Information Officer — Social-Infrastructure Portfolio

The mandate

A social-infrastructure portfolio depends on ageing finance, facility, identity, service and reporting platforms whose cost and failure risk have risen. Local systems support hospitals, education facilities and civic assets, but interfaces are brittle and controls differ. Several concessions approach renewal, and the investment committee will not approve expansion until technology cost, service and separability are credible. An urgent CIO succession must resolve the estate without interrupting essential operations.

The CIO will govern approximately ₹27,850 crore in projects and operating assets and 525 employees and material partners. Scope includes enterprise architecture, applications, infrastructure, data foundations, identity, service management, cyber coordination, vendors, investment and technology talent. Sector leaders own clinical, educational and public-service operations; independent security leaders retain policy. The CIO owns enterprise technology and its reliable interfaces to specialised systems.

Renewal will follow business capability and service consequence. A facility-management platform, patient-administration interface and learning system may share infrastructure while requiring different availability, privacy and evidence. The CIO will map users, data, control, integration and recovery before choosing retain, converge, replace or retire. Application count reduction is not the objective if complexity merely moves into manual work.

Concession renewal adds proof requirements. Authorities and investors need service, incident, asset and performance evidence across the contract period. Migrations must preserve lineage, retention and access. Assets should be able to operate and report independently where concession structures require separation, with transitional services costed explicitly.

Why this seat is open

The incumbent is leaving through an accelerated but orderly transition. Interim technology leadership protects live services, but the renewal and concession decisions need permanent authority within six to eight weeks. No undisclosed cyber incident or control breach triggered the succession.

What you will own

• Define target architecture and retain, converge, replace or retire decisions.
• Protect service, user and regulatory data through migration.
• Establish identity, service, recovery and vendor controls.
• Build concession-ready separability and reporting evidence.
• Govern investment, cloud, licences, technical debt and legacy exit.
• Develop platform, infrastructure and service leaders with succession.

The programme will prioritise critical journeys: facility access, work order, incident, user onboarding, billing and authority report. Each needs authoritative data, decision rights, service targets and fallback. Local variation will remain where service or law requires it, but carry an owner, cost and review date.

Migration will be tested through peak and disruption. Dual running needs one source of truth, reconciliation and expiry. Cutover is complete only when interfaces, accounts, vendor contracts and support are retired, and records remain usable. The CIO will pause migrations whose fallback or data proof is inadequate.

Cyber and continuity will operate together. Recovery scenarios will include compromised identity, unavailable administrators, corrupt asset data and loss of a facility link. Specialist systems will have controlled routes to enterprise identity without creating access across unrelated institutions. Sensitive user data will follow purpose and minimum-access rules.

Vendor contracts must provide extraction, transition, audit and recovery. Internal teams retain architecture and acceptance authority. Savings will reconcile licences, infrastructure, vendors and labour after migration; expected reduction unsupported by retirement will not enter the base case.

Concession exit and handback will receive the same attention as renewal. Technology inventories will identify what the operator must transfer, archive, destroy or retain, including keys, records, licences and service history. The CIO will rehearse access revocation and evidence delivery so a change in operator does not expose users or strand facility teams. Any platform that cannot meet handback obligations will carry funded remediation before renewal terms are accepted.

Authority witnesses will confirm that rehearsal evidence is usable outside the incumbent operator’s environment.

The first 12 months

Within 90 days, the CIO will map the 20 most material platforms, assess leadership and contain high-risk renewal decisions. The sponsor will receive target architecture, concession gaps and investment priorities.

By month eight, two domains should enter controlled convergence, one obsolete integration family should retire and a priority asset should pass stand-alone service and reporting rehearsal. Identity and recovery controls will cover selected critical populations.

At year-end, run cost in the selected estate should fall 12%, high-severity service incidents decrease 25% and 90% of migrations meet reconciliation criteria. Every renewal asset must carry a costed technology plan, while access exceptions fall 30% and two recovery exercises meet approved objectives.

What the board will measure

• Stable essential services through technology renewal.
• Concession evidence and asset separability preserved.
• Verified cost reduction and legacy exit.
• Strong identity, recovery and vendor control.
• Credible technology leadership and succession.

The person

You are a CIO, infrastructure technology leader or enterprise-platform executive with 18–22 years of experience. You have governed at least ₹16,150 crore and 500 employees. Evidence must include a brittle-estate renewal, sensitive-data migration and a concession or transaction readiness programme completed without material service interruption.

This onsite New Delhi role requires facility, authority and board travel. You understand specialised service systems while retaining enterprise discipline.

Compensation and terms

Fixed compensation is ₹3.2–4.6 crore plus performance variable and LTI. Measures include reliability, concession readiness, cost, control, legacy exit and succession. Final calibration will reflect the confirmed estate and service-criticality perimeter.

Confidentiality

The portfolio, institutions, systems, users and concession evidence remain confidential. Further information follows qualification and an undertaking. New Delhi and rounded figures are non-identifying.