Chief Supply Chain Officer — Retail Bank

The mandate

The chair and executive committee are aligned that the immediate priority is network design no longer matching demand and geopolitical risk within a listed regulated universal or specialist bank. The immediate arena is the retail bank during a cost-to-income reset. For mandate 099, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The Chief Supply Chain Officer operating perimeter covers approximately US$61,200 million in loan and deposit book, with activity spanning several retail bank customer, product and delivery clusters rather than a single asset. The Chief Supply Chain Officer Banking remit carries direct influence over roughly 750 colleagues and third-party capacity.

The board and its investment committee want a Chief Supply Chain Officer who can convert ambiguity into a short list of explicit choices for the retail bank. The Chief Supply Chain Officer Banking seat must resolve a cost-to-income reset, while preserving the underlying strengths of the retail bank. For mandate 099, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The Chief Supply Chain Officer’s first year on the retail bank is expected to end with resilient supply, lower working capital and predictable fulfilment. In mandate 099, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is a newly created Chief Supply Chain Officer — Retail Bank seat approved as part of the next operating model; it is not an incumbent replacement. The board is running a planned 4–6 month search so the appointee can join ahead of the next capital and talent cycle. Current leaders retain their existing accountabilities until the retail bank remit is formally activated. Confidentiality protects organisation design choices while the board compares external and adjacent-sector talent.

What you will own

• Set the Chief Supply Chain Officer value-creation thesis for the retail bank, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately US$61,200 million in loan and deposit book, including allocation, risk acceptance and board forecasts.
• Lead the Chief Supply Chain Officer Banking organisation of about 750 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the retail bank economics and execution constraints created by a cost-to-income reset, with Chief Supply Chain Officer-approved owners, dated milestones and transparent escalation thresholds.
• Establish one Chief Supply Chain Officer operating review across commercial, customer, financial, people, technology and risk outcomes for the retail bank; remove reconciliations that obscure accountability.
• Have redesigned a multi-tier supply network and evidenced resilience, inventory and fulfilment outcomes in mandate 099.
• Build the Chief Supply Chain Officer’s three-year succession and capability plan for the retail bank, reducing dependence on individual executives and improving mobility across the wider Banking organisation.

The first 12 months

• Days 1–90: Validate the retail bank baseline, meet the 30 stakeholders most consequential to network design no longer matching demand and geopolitical risk, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal Chief Supply Chain Officer portfolio and organisation choices for the retail bank, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable retail bank trend against resilient supply, lower working capital and predictable fulfilment, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the Chief Supply Chain Officer’s agreed first-year retail bank value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A Chief Supply Chain Officer forecast that remains decision-useful across three consecutive quarters and reconciles the retail bank’s operating, cash, customer and people assumptions.
• Closure of the Chief Supply Chain Officer mandate’s highest-priority retail bank risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical retail bank talent and ready-now successors for at least 70% of the Chief Supply Chain Officer’s direct reports.
• A quantified Chief Supply Chain Officer-owned improvement in the retail bank operating constraint behind a cost-to-income reset, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 099: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a Chief Supply Chain Officer, EVP Procurement or Manufacturing Executive in a listed Banking or adjacent enterprise. In relation to the retail bank, your Chief Supply Chain Officer track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from financial services, payments, lending, insurance or regulated fintech will be considered where the operating model, customer stakes and governance intensity match this Chief Supply Chain Officer brief.

As a Chief Supply Chain Officer candidate, you bring 18–22 years of progressive Banking or adjacent-sector experience, consistent with the 18-22 experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of US$35,500 million and led an organisation of at least 750 people.

For mandate 099, the board wants two transitions: a difficult retail bank portfolio choice and a leadership-system change during a cost-to-income reset. As the prospective Chief Supply Chain Officer for this retail bank, you must challenge optimistic cases and still create followership. References for mandate 099 must distinguish your contribution from the institution around you.

The Chief Supply Chain Officer must be based in New York; international relocation is supported, but this Banking role is not designed as a remote appointment.

Non-negotiables

• Current or recent accountability at the level of Chief Supply Chain Officer, EVP Procurement or Manufacturing Executive, with direct exposure to a board, investment committee or equivalent Banking governance forum.
• Proven Chief Supply Chain Officer ownership of at least US$35,500 million and leadership of no fewer than 750 employees in a comparable retail bank context.
• One completed Banking or adjacent-sector example of network design no longer matching demand and geopolitical risk with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from financial services, payments, lending, insurance or regulated fintech; experience that is purely functional and lacks Chief Supply Chain Officer-level retail bank consequences will not meet the bar.
• Willingness to meet the New York location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 099.

Compensation and terms

The anticipated Chief Supply Chain Officer package is US$430,000–575,000 base + annual incentive and equity, calibrated to the final retail bank scope and the candidate’s current mix. Any long-term participation for mandate 099 follows standard vesting and performance conditions. The Chief Supply Chain Officer appointment in New York, centred on the retail bank, offers regular exposure to the board and its investment committee. A notice period of up to 6 months can be accommodated for the selected executive in mandate 099.

Confidentiality

The client name, precise footprint and transaction history are outside this brief for mandate 099. They will be shared with qualified candidates under a mutual undertaking, and the composite facts here must not be reverse-engineered or circulated for mandate 099.