EVP – Customer Operations — Mixed-Signal Portfolio

The mandate

The board has concluded that incremental adjustment will not resolve customer operations fragmented across channels and markets within a institutionally backed fabless, foundry or semiconductor-systems enterprise. The immediate arena is the mixed-signal portfolio during a supply-assurance programme. For mandate 531, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The EVP – Customer Operations operating perimeter covers approximately US$9,600 million in design, manufacturing and customer programme portfolio, with activity spanning several mixed-signal portfolio customer, product and delivery clusters rather than a single asset. The EVP – Customer Operations Semiconductor remit carries direct influence over roughly 900 colleagues and third-party capacity.

The board and its investment committee want a EVP – Customer Operations who can convert ambiguity into a short list of explicit choices for the mixed-signal portfolio. The EVP – Customer Operations Semiconductor seat must resolve a supply-assurance programme, while preserving the underlying strengths of the mixed-signal portfolio. For mandate 531, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The EVP – Customer Operations’s first year on the mixed-signal portfolio is expected to end with service consistency, lower failure demand and improved retention. In mandate 531, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is an urgent replacement for the EVP – Customer Operations — Mixed-Signal Portfolio seat following an accelerated leadership transition. Interim accountability is in place for the mixed-signal portfolio, but the board wants a permanent appointment within 6–8 weeks because a supply-assurance programme cannot remain under split ownership. The predecessor’s outcome is being handled neutrally and professionally. The external search remains confidential until the preferred candidate and transition plan are agreed.

What you will own

• Set the EVP – Customer Operations value-creation thesis for the mixed-signal portfolio, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately US$9,600 million in design, manufacturing and customer programme portfolio, including allocation, risk acceptance and board forecasts.
• Lead the EVP – Customer Operations Semiconductor organisation of about 900 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the mixed-signal portfolio economics and execution constraints created by a supply-assurance programme, with EVP – Customer Operations-approved owners, dated milestones and transparent escalation thresholds.
• Establish one EVP – Customer Operations operating review across commercial, customer, financial, people, technology and risk outcomes for the mixed-signal portfolio; remove reconciliations that obscure accountability.
• Demonstrate enterprise authority across functions and markets, with outcomes visible in cash, customers or controlled risk in mandate 531.
• Build the EVP – Customer Operations’s three-year succession and capability plan for the mixed-signal portfolio, reducing dependence on individual executives and improving mobility across the wider Semiconductor organisation.

The first 12 months

• Days 1–90: Validate the mixed-signal portfolio baseline, meet the 30 stakeholders most consequential to customer operations fragmented across channels and markets, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal EVP – Customer Operations portfolio and organisation choices for the mixed-signal portfolio, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable mixed-signal portfolio trend against service consistency, lower failure demand and improved retention, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the EVP – Customer Operations’s agreed first-year mixed-signal portfolio value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A EVP – Customer Operations forecast that remains decision-useful across three consecutive quarters and reconciles the mixed-signal portfolio’s operating, cash, customer and people assumptions.
• Closure of the EVP – Customer Operations mandate’s highest-priority mixed-signal portfolio risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical mixed-signal portfolio talent and ready-now successors for at least 70% of the EVP – Customer Operations’s direct reports.
• A quantified EVP – Customer Operations-owned improvement in the mixed-signal portfolio operating constraint behind a supply-assurance programme, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 531: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a EVP Customer Operations, Service COO or Customer Experience Head in a institutionally backed Semiconductor or adjacent enterprise. In relation to the mixed-signal portfolio, your EVP – Customer Operations track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from semiconductors, electronics, embedded systems, advanced manufacturing or engineering services will be considered where the operating model, customer stakes and governance intensity match this EVP – Customer Operations brief.

As a EVP – Customer Operations candidate, you bring 22–28 years of progressive Semiconductor or adjacent-sector experience, consistent with the 22-28 experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of US$5,550 million and led an organisation of at least 800 people.

For mandate 531, the board wants two transitions: a difficult mixed-signal portfolio portfolio choice and a leadership-system change during a supply-assurance programme. As the prospective EVP – Customer Operations for this mixed-signal portfolio, you must challenge optimistic cases and still create followership. References for mandate 531 must distinguish your contribution from the institution around you.

The EVP – Customer Operations must be based in San Jose; international relocation is supported, but this Semiconductor role is not designed as a remote appointment.

Non-negotiables

• Current or recent accountability at the level of EVP Customer Operations, Service COO or Customer Experience Head, with direct exposure to a board, investment committee or equivalent Semiconductor governance forum.
• Proven EVP – Customer Operations ownership of at least US$5,550 million and leadership of no fewer than 800 employees in a comparable mixed-signal portfolio context.
• One completed Semiconductor or adjacent-sector example of customer operations fragmented across channels and markets with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from semiconductors, electronics, embedded systems, advanced manufacturing or engineering services; experience that is purely functional and lacks EVP – Customer Operations-level mixed-signal portfolio consequences will not meet the bar.
• Willingness to meet the San Jose location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 531.

Compensation and terms

The anticipated EVP – Customer Operations package is US$320,000–420,000 base + annual incentive, calibrated to the final mixed-signal portfolio scope and the candidate’s current mix. Any long-term participation for mandate 531 follows standard vesting and performance conditions. The EVP – Customer Operations appointment in San Jose, centred on the mixed-signal portfolio, offers regular exposure to the board and its investment committee. A notice period of up to 6 months can be accommodated for the selected executive in mandate 531.

Confidentiality

The organisation will be identified only after reciprocal interest and a confidentiality undertaking for mandate 531. The market, scale and situation in this brief are intentionally composite and are not a coded description of a named enterprise for mandate 531.