Chief Operating Officer — Analytics Organisation

The mandate

The board has concluded that incremental adjustment will not resolve operating complexity that has outgrown the current governance model within a listed multinational global-capability-centre network. The immediate arena is the analytics organisation during an attrition and capability gap. For mandate 221, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The Chief Operating Officer operating perimeter covers approximately ₹4,050 crore in annual global services budget, with activity spanning several analytics organisation customer, product and delivery clusters rather than a single asset. The Chief Operating Officer Global Capability Centres remit carries direct influence over roughly 2,125 colleagues and third-party capacity.

The group board and the relevant risk and people committees want a Chief Operating Officer who can convert ambiguity into a short list of explicit choices for the analytics organisation. The Chief Operating Officer Global Capability Centres seat must resolve an attrition and capability gap, while preserving the underlying strengths of the analytics organisation. For mandate 221, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The Chief Operating Officer’s first year on the analytics organisation is expected to end with delivery reliability, productivity and end-to-end accountability. In mandate 221, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is a newly created Chief Operating Officer — Analytics Organisation seat approved as part of the next operating model; it is not an incumbent replacement. The board is running a planned 4–6 month search so the appointee can join ahead of the next capital and talent cycle. Current leaders retain their existing accountabilities until the analytics organisation remit is formally activated. Confidentiality protects organisation design choices while the board compares external and adjacent-sector talent.

What you will own

• Set the Chief Operating Officer value-creation thesis for the analytics organisation, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately ₹4,050 crore in annual global services budget, including allocation, risk acceptance and board forecasts.
• Lead the Chief Operating Officer Global Capability Centres organisation of about 2,125 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the analytics organisation economics and execution constraints created by an attrition and capability gap, with Chief Operating Officer-approved owners, dated milestones and transparent escalation thresholds.
• Establish one Chief Operating Officer operating review across commercial, customer, financial, people, technology and risk outcomes for the analytics organisation; remove reconciliations that obscure accountability.
• Have carried end-to-end delivery accountability across multiple sites, channels or markets with quantified service and cost outcomes in mandate 221.
• Build the Chief Operating Officer’s three-year succession and capability plan for the analytics organisation, reducing dependence on individual executives and improving mobility across the wider Global Capability Centres organisation.

The first 12 months

• Days 1–90: Validate the analytics organisation baseline, meet the 30 stakeholders most consequential to operating complexity that has outgrown the current governance model, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal Chief Operating Officer portfolio and organisation choices for the analytics organisation, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable analytics organisation trend against delivery reliability, productivity and end-to-end accountability, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the Chief Operating Officer’s agreed first-year analytics organisation value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A Chief Operating Officer forecast that remains decision-useful across three consecutive quarters and reconciles the analytics organisation’s operating, cash, customer and people assumptions.
• Closure of the Chief Operating Officer mandate’s highest-priority analytics organisation risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical analytics organisation talent and ready-now successors for at least 70% of the Chief Operating Officer’s direct reports.
• A quantified Chief Operating Officer-owned improvement in the analytics organisation operating constraint behind an attrition and capability gap, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 221: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a COO, EVP Operations or Business Operations President in a listed Global Capability Centres or adjacent enterprise. In relation to the analytics organisation, your Chief Operating Officer track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from GCCs, shared services, enterprise technology, business services or multinational operations will be considered where the operating model, customer stakes and governance intensity match this Chief Operating Officer brief.

As a Chief Operating Officer candidate, you bring 18–22 years of progressive Global Capability Centres or adjacent-sector experience, consistent with the 18-22 experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of ₹2,350 crore and led an organisation of at least 1,500 people.

For mandate 221, the board wants two transitions: a difficult analytics organisation portfolio choice and a leadership-system change during an attrition and capability gap. As the prospective Chief Operating Officer for this analytics organisation, you must challenge optimistic cases and still create followership. References for mandate 221 must distinguish your contribution from the institution around you.

The Chief Operating Officer role in Global Capability Centres is based in Bengaluru; relocation is expected, although a structured weekly commute may be considered during the first quarter.

Non-negotiables

• Current or recent accountability at the level of COO, EVP Operations or Business Operations President, with direct exposure to a board, investment committee or equivalent Global Capability Centres governance forum.
• Proven Chief Operating Officer ownership of at least ₹2,350 crore and leadership of no fewer than 1,500 employees in a comparable analytics organisation context.
• One completed Global Capability Centres or adjacent-sector example of operating complexity that has outgrown the current governance model with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from GCCs, shared services, enterprise technology, business services or multinational operations; experience that is purely functional and lacks Chief Operating Officer-level analytics organisation consequences will not meet the bar.
• Willingness to meet the Bengaluru location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 221.

Compensation and terms

The anticipated Chief Operating Officer package is ₹3.2–4.6 crore fixed + performance variable and LTI, calibrated to the final analytics organisation scope and the candidate’s current mix. Any long-term participation for mandate 221 follows standard vesting and performance conditions. The Chief Operating Officer appointment in Bengaluru, centred on the analytics organisation, offers regular exposure to the group board and the relevant risk and people committees. A notice period of up to 6 months can be accommodated for the selected executive in mandate 221.

Confidentiality

The organisation will be identified only after reciprocal interest and a confidentiality undertaking for mandate 221. The market, scale and situation in this brief are intentionally composite and are not a coded description of a named enterprise for mandate 221.