Chief Commercial Officer — Multi-Function Shared-Services Network

The mandate

Customer and operating evidence now point to commercial execution varying materially across markets within a multinational-owned multinational global-capability-centre network. The immediate arena is the multi-function shared-services network during a chargeback-model redesign. For mandate 248, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The Chief Commercial Officer operating perimeter covers approximately S$2,350 million in annual global services budget, with activity spanning several multi-function shared-services network customer, product and delivery clusters rather than a single asset. The Chief Commercial Officer Global Capability Centres remit carries direct influence over roughly 2,725 colleagues and third-party capacity.

The group board and the relevant risk and people committees want a Chief Commercial Officer who can convert ambiguity into a short list of explicit choices for the multi-function shared-services network. The Chief Commercial Officer Global Capability Centres seat must resolve a chargeback-model redesign, while preserving the underlying strengths of the multi-function shared-services network. For mandate 248, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The Chief Commercial Officer’s first year on the multi-function shared-services network is expected to end with repeatable growth, price realisation and strategic-account depth. In mandate 248, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is a newly created Chief Commercial Officer — Multi-Function Shared-Services Network seat, established because a chargeback-model redesign now requires one accountable executive rather than distributed ownership. The board has classified the appointment as urgent and intends to move from qualified shortlist to offer within 6–8 weeks. Interim governance protects the multi-function shared-services network, but it is not a substitute for a permanent appointee. The external search remains confidential to avoid unnecessary disruption before the appointment is agreed.

What you will own

• Set the Chief Commercial Officer value-creation thesis for the multi-function shared-services network, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately S$2,350 million in annual global services budget, including allocation, risk acceptance and board forecasts.
• Lead the Chief Commercial Officer Global Capability Centres organisation of about 2,725 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the multi-function shared-services network economics and execution constraints created by a chargeback-model redesign, with Chief Commercial Officer-approved owners, dated milestones and transparent escalation thresholds.
• Establish one Chief Commercial Officer operating review across commercial, customer, financial, people, technology and risk outcomes for the multi-function shared-services network; remove reconciliations that obscure accountability.
• Have led price, pipeline and strategic-account decisions with direct responsibility for profitable revenue in mandate 248.
• Build the Chief Commercial Officer’s three-year succession and capability plan for the multi-function shared-services network, reducing dependence on individual executives and improving mobility across the wider Global Capability Centres organisation.

The first 12 months

• Days 1–90: Validate the multi-function shared-services network baseline, meet the 30 stakeholders most consequential to commercial execution varying materially across markets, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal Chief Commercial Officer portfolio and organisation choices for the multi-function shared-services network, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable multi-function shared-services network trend against repeatable growth, price realisation and strategic-account depth, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the Chief Commercial Officer’s agreed first-year multi-function shared-services network value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A Chief Commercial Officer forecast that remains decision-useful across three consecutive quarters and reconciles the multi-function shared-services network’s operating, cash, customer and people assumptions.
• Closure of the Chief Commercial Officer mandate’s highest-priority multi-function shared-services network risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical multi-function shared-services network talent and ready-now successors for at least 70% of the Chief Commercial Officer’s direct reports.
• A quantified Chief Commercial Officer-owned improvement in the multi-function shared-services network operating constraint behind a chargeback-model redesign, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 248: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a Chief Commercial Officer, Sales President or Business Unit Head in a multinational-owned Global Capability Centres or adjacent enterprise. In relation to the multi-function shared-services network, your Chief Commercial Officer track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from GCCs, shared services, enterprise technology, business services or multinational operations will be considered where the operating model, customer stakes and governance intensity match this Chief Commercial Officer brief.

As a Chief Commercial Officer candidate, you bring 22–28 years of progressive Global Capability Centres or adjacent-sector experience, consistent with the 22-28 experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of S$1,350 million and led an organisation of at least 1,900 people.

For mandate 248, the board wants two transitions: a difficult multi-function shared-services network portfolio choice and a leadership-system change during a chargeback-model redesign. As the prospective Chief Commercial Officer for this multi-function shared-services network, you must challenge optimistic cases and still create followership. References for mandate 248 must distinguish your contribution from the institution around you.

The Chief Commercial Officer must be based in Singapore; international relocation is supported, but this Global Capability Centres role is not designed as a remote appointment.

Non-negotiables

• Current or recent accountability at the level of Chief Commercial Officer, Sales President or Business Unit Head, with direct exposure to a board, investment committee or equivalent Global Capability Centres governance forum.
• Proven Chief Commercial Officer ownership of at least S$1,350 million and leadership of no fewer than 1,900 employees in a comparable multi-function shared-services network context.
• One completed Global Capability Centres or adjacent-sector example of commercial execution varying materially across markets with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from GCCs, shared services, enterprise technology, business services or multinational operations; experience that is purely functional and lacks Chief Commercial Officer-level multi-function shared-services network consequences will not meet the bar.
• Willingness to meet the Singapore location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 248.

Compensation and terms

The anticipated Chief Commercial Officer package is S$500,000–680,000 base + annual incentive and LTI, calibrated to the final multi-function shared-services network scope and the candidate’s current mix. Any long-term participation for mandate 248 follows standard vesting and performance conditions. The Chief Commercial Officer appointment in Singapore, centred on the multi-function shared-services network, offers regular exposure to the group board and the relevant risk and people committees. A notice period of up to 6 months can be accommodated for the selected executive in mandate 248.

Confidentiality

This search is being conducted without naming the client for mandate 248. Identifying information will follow only when both sides elect to proceed under confidentiality; nothing in the published mandate should be treated as a clue to ownership or brand for mandate 248.