COO – Regional Operations — Finance-Services Hub

The mandate

Following two years of uneven execution, the board is addressing regional delivery split across incompatible operating models within a multinational-owned multinational global-capability-centre network. The immediate arena is the finance-services hub during a chargeback-model redesign. For mandate 244, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The COO – Regional Operations operating perimeter covers approximately MX$3,800 million in annual global services budget, with activity spanning several finance-services hub customer, product and delivery clusters rather than a single asset. The COO – Regional Operations Global Capability Centres remit carries direct influence over roughly 1,450 colleagues and third-party capacity.

The chair, executive committee and principal capital sponsors want a COO – Regional Operations who can convert ambiguity into a short list of explicit choices for the finance-services hub. The COO – Regional Operations Global Capability Centres seat must resolve a chargeback-model redesign, while preserving the underlying strengths of the finance-services hub. For mandate 244, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The COO – Regional Operations’s first year on the finance-services hub is expected to end with one operating system, service reliability and scalable capacity. In mandate 244, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is a newly created COO – Regional Operations — Finance-Services Hub seat approved as part of the next operating model; it is not an incumbent replacement. The board is running a planned 4–6 month search so the appointee can join ahead of the next capital and talent cycle. Current leaders retain their existing accountabilities until the finance-services hub remit is formally activated. Confidentiality protects organisation design choices while the board compares external and adjacent-sector talent.

What you will own

• Set the COO – Regional Operations value-creation thesis for the finance-services hub, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately MX$3,800 million in annual global services budget, including allocation, risk acceptance and board forecasts.
• Lead the COO – Regional Operations Global Capability Centres organisation of about 1,450 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the finance-services hub economics and execution constraints created by a chargeback-model redesign, with COO – Regional Operations-approved owners, dated milestones and transparent escalation thresholds.
• Establish one COO – Regional Operations operating review across commercial, customer, financial, people, technology and risk outcomes for the finance-services hub; remove reconciliations that obscure accountability.
• Have carried end-to-end delivery accountability across multiple sites, channels or markets with quantified service and cost outcomes in mandate 244.
• Build the COO – Regional Operations’s three-year succession and capability plan for the finance-services hub, reducing dependence on individual executives and improving mobility across the wider Global Capability Centres organisation.

The first 12 months

• Days 1–90: Validate the finance-services hub baseline, meet the 30 stakeholders most consequential to regional delivery split across incompatible operating models, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal COO – Regional Operations portfolio and organisation choices for the finance-services hub, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable finance-services hub trend against one operating system, service reliability and scalable capacity, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the COO – Regional Operations’s agreed first-year finance-services hub value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A COO – Regional Operations forecast that remains decision-useful across three consecutive quarters and reconciles the finance-services hub’s operating, cash, customer and people assumptions.
• Closure of the COO – Regional Operations mandate’s highest-priority finance-services hub risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical finance-services hub talent and ready-now successors for at least 70% of the COO – Regional Operations’s direct reports.
• A quantified COO – Regional Operations-owned improvement in the finance-services hub operating constraint behind a chargeback-model redesign, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 244: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a Regional COO, Operations President or Delivery Executive in a multinational-owned Global Capability Centres or adjacent enterprise. In relation to the finance-services hub, your COO – Regional Operations track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from GCCs, shared services, enterprise technology, business services or multinational operations will be considered where the operating model, customer stakes and governance intensity match this COO – Regional Operations brief.

As a COO – Regional Operations candidate, you bring 22–28 years of progressive Global Capability Centres or adjacent-sector experience, consistent with the 22-28 experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of MX$2,200 million and led an organisation of at least 1,025 people.

For mandate 244, the board wants two transitions: a difficult finance-services hub portfolio choice and a leadership-system change during a chargeback-model redesign. As the prospective COO – Regional Operations for this finance-services hub, you must challenge optimistic cases and still create followership. References for mandate 244 must distinguish your contribution from the institution around you.

The COO – Regional Operations must be based in Mexico City; international relocation is supported, but this Global Capability Centres role is not designed as a remote appointment.

Non-negotiables

• Current or recent accountability at the level of Regional COO, Operations President or Delivery Executive, with direct exposure to a board, investment committee or equivalent Global Capability Centres governance forum.
• Proven COO – Regional Operations ownership of at least MX$2,200 million and leadership of no fewer than 1,025 employees in a comparable finance-services hub context.
• One completed Global Capability Centres or adjacent-sector example of regional delivery split across incompatible operating models with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from GCCs, shared services, enterprise technology, business services or multinational operations; experience that is purely functional and lacks COO – Regional Operations-level finance-services hub consequences will not meet the bar.
• Willingness to meet the Mexico City location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 244.

Compensation and terms

The anticipated COO – Regional Operations package is MX$9–12.5 million base + annual incentive and LTI, calibrated to the final finance-services hub scope and the candidate’s current mix. Any long-term participation for mandate 244 follows standard vesting and performance conditions. The COO – Regional Operations appointment in Mexico City, centred on the finance-services hub, offers regular exposure to the chair, executive committee and principal capital sponsors. A notice period of up to 6 months can be accommodated for the selected executive in mandate 244.

Confidentiality

The client name, precise footprint and transaction history are outside this brief for mandate 244. They will be shared with qualified candidates under a mutual undertaking, and the composite facts here must not be reverse-engineered or circulated for mandate 244.