Interim Chief Operating Officer — Omnichannel Fulfilment Integration
Belgium·Consumer & Retail·Retail and franchise networks· Brussels·Posted 24 August 2026
Applications close 2 December 2026
Retail and franchise networks organisation in Belgium
The problem this seat exists to solve
The interim COO will take executive responsibility for connecting stores, digital orders and fulfilment operations. The mandate addresses the decisions that fall between channels: inventory availability, order allocation, picking, collection, returns and customer support. Performance must be assessed end to end rather than through isolated departmental targets.
One customer promise, several operating teams
Start by mapping the actual customer journey and the flow of stock and information. Identify where an order can be accepted without reliable capacity to fulfil it, where ownership changes ambiguously and where customers must repeat information to resolve a problem.
Resolve the operating conflicts
Set clear rules for stock reservation, order prioritisation and exceptions. Agree how stores balance local customers with fulfilment work and how the associated costs and outcomes are recognised. Coordinate with technology leaders where systems constrain the operating model, while making interim controls explicit.
Lead cross-functional decisions on returns, failed collections and service recovery. Establish measures that reveal fulfilment accuracy, customer effort and cost to serve. Do not improve delivery speed by concealing cancellations or shifting unresolved work to stores.
Executive experience required
Candidates should have senior retail or distribution operations leadership with direct responsibility for integrating channels or fulfilment processes. They need evidence of managing trade-offs between customer service, inventory and capacity. Financial literacy and practical understanding of store operations are essential.
Applicants should describe how they resolved a conflict between channel targets and enterprise performance. The ability to work with technology teams without treating a future system change as the answer to every current problem is important.
What constitutes a durable result
The COO will operate within delegated authority, escalating major investment and structural changes appropriately. Handover must leave clear process owners, workable exception routes and reliable performance information. Success is a customer promise that operations can consistently honour, with understood economics and fewer failures at channel boundaries. The organisation should retain the ability to adjust capacity and priorities after the interim departs, rather than depend on a temporary coordination team to reconcile every order or inventory disagreement manually.
Terms
- Where the board sits
- Brussels, Belgium
- Applications close
- 2 December 2026
- Appointment
- Interim executive
- Compensation
- EUR 1,200–1,900 per day (indicative interim day rate)
Before you apply — this is an executive role
An interim seat needs work authorisation. A board seat in Belgium usually does not.
This is the single most common way a cross-border interim engagement falls apart after it has been agreed. The visa-free position that applies to a non-executive director attending board meetings does not extend to an executive or operating role.
- Position in Belgium
- A non-executive director attending board meetings requires no permit. An executive seat held by a non-EEA national requires a professional card or work permit depending on the structure.
- On this brief
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