Adviser — Digital Transformation and Service Design
Netherlands·Public-Interest & Regulated Services·Public-interest services· Amsterdam·Posted 26 July 2026
Applications close 30 December 2026
Public-interest services organisation in Netherlands
The problem this seat exists to solve
The adviser will investigate where users encounter delay, uncertainty or repeated effort and translate those findings into a practical transformation approach. The brief requires attention to the full service, including staff workflows and non-digital routes.
Discovery and diagnosis
Use service data, interviews and observation to identify failure demand, handoff problems and information gaps. Distinguish issues caused by technology from those caused by policy interpretation, process design or unclear authority. Avoid recommending a new platform before understanding what must change operationally.
The diagnostic should follow a small number of real, anonymised cases through the service rather than relying only on workshops about the intended process. Compare straightforward cases with exceptions to reveal hidden work and ownership gaps. The adviser should identify where a proposed digital change would simply accelerate entry into an already congested process. Recommendations should include the operational changes necessary to absorb demand and the evidence needed to decide whether a trial should be expanded, revised or stopped.
Advice to deliver
Develop prioritised service improvements, explain their dependencies and identify the evidence needed to test them. Recommend an operating model for service ownership and continuous improvement. Help define measures such as completion, resolution time and repeat contact, with attention to accessibility and difficult cases.
Candidate capabilities
Candidates should have service-design and transformation experience in complex public-interest settings. They need the ability to connect qualitative user insight with operational data and financial constraints. A portfolio of attractive interfaces is insufficient without evidence of improved service performance.
Transfer of ownership
The engagement should leave teams able to test and sustain improvements rather than depend on the adviser for every design decision. Management retains delivery authority. Candidates should discuss a recommendation they changed after frontline evidence contradicted the original hypothesis. Current client, employer and technology-provider relationships should be screened for conflicts relevant to the assignment.
Terms
- Where the board sits
- Amsterdam, Netherlands
- Applications close
- 30 December 2026
- Appointment
- Advisory engagement
Before you apply — an advisory engagement
No office of director, and no appointment formalities.
An advisory engagement creates no directorship in the Netherlands. There is no registry filing, no regulator pre-approval, no residency arithmetic and no statutory director liability — which is why it is so often the right first step into a market you do not yet know.
- On this brief
- Independence
- Where the engagement specifies independence from any search that follows, that is a requirement of the engagement rather than a courtesy — an adviser to a board is not a candidate for it.
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