Interim Chief Digital Officer — Tenant Services
Netherlands·Property & Real Estate·Housing services· Amsterdam·Posted 13 September 2026
Applications close 29 December 2026
Housing services organisation in Netherlands
The problem this seat exists to solve
The interim leader will improve tenant-facing services by addressing the processes, data and decisions behind them. A new digital channel is useful only if requests reach the right team, information remains accurate and residents can obtain a dependable response.
Work across the service journey
Map high-friction journeys such as repairs, enquiries and changes in circumstances with staff and service users. Identify repeat contacts, avoidable handoffs and inconsistent information. Prioritise improvements that reduce failure demand and clarify ownership from initial request to resolution.
Executive responsibilities
Lead product and service teams, align technology delivery with operational redesign and establish usable performance measures. Ensure assisted and non-digital routes remain effective. Govern the use of tenant data, integrations and external suppliers with appropriate specialist input. Decisions about automation should consider exceptions and escalation, not only the simplest transaction.
Select initial improvements by tracing a request through to resolution, including appointments, contractor updates, resident communication and closure evidence where relevant. A digital acknowledgement is not a completed service. The CDO should make status information reliable across channels and design an escalation route when the standard process fails. Track repeat contact and unresolved cases alongside digital usage so that adoption does not conceal frustration. Frontline teams should participate in testing because they often understand the exceptions that a simplified journey map misses.
Qualified candidates
Candidates should have delivered digital service change in housing, local services or another complex customer-service environment. They need experience leading multidisciplinary teams and negotiating changes to established operating practices. Evidence of improved resolution and accessibility is more valuable than a portfolio of launched interfaces.
What success should leave behind
The organisation should inherit clear service ownership, a prioritised improvement backlog and measures of completion, repeat contact and user effort. Candidates should explain a digital initiative they simplified or stopped because it failed to address the underlying service problem. Availability and supplier-related conflicts require assessment for the interim mandate.
Terms
- Where the board sits
- Amsterdam, Netherlands
- Applications close
- 29 December 2026
- Appointment
- Interim executive
Before you apply — this is an executive role
An interim seat needs work authorisation. A board seat in the Netherlands usually does not.
This is the single most common way a cross-border interim engagement falls apart after it has been agreed. The visa-free position that applies to a non-executive director attending board meetings does not extend to an executive or operating role.
- Position in the Netherlands
- A non-executive or supervisory director attending meetings does not require a residence permit. Executive roles for non-EU nationals require a permit, commonly under the highly skilled migrant scheme.
- On this brief
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