The leadership journal
A clear approved amount did not give households a clear account of the work they could fund. Research changed the relationship between the loan presentation and the wider renovation task.
Read the essayI supported a contractor panel as a useful convenience. Research showed that the presentation carried a different meaning for customers, and the product had to become narrower.
Read the essayA uniform form made the application look simpler while obscuring the evidence underwriting needed. We built a different route and counted completed evidence separately from loan approval.
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