Account-Based Fare Platform Recovery Leader — Public Transport

The mandate

The fare-platform executive resigned after delayed concession updates and journey aggregation produced inconsistent charges for a defined passenger cohort. Gates and validators accepted taps, but account state, capping, concession entitlement and refund evidence diverged across channels after offline travel. The authority has paused a broader account-based rollout while a public-impact review and daily operations continue.

The interim must begin within two weeks for eight months, leading cohort review, control repair, peak qualification and successor handover. A permanent search starts immediately with a future remit spanning technology and passenger resolution. Five weeks of overlap are reserved; the assignment will not extend for discretionary feature work or a delayed search once operating acceptance is met.

Handover requires every sampled fare to resolve to tap, device state, travel sequence, concession version, capping rule, charge, settlement, communication and remedy; the affected cohort must be dispositioned; and two peak exercises must reconcile offline journeys. The successor will command an unseen delayed-entitlement scenario and accept residual validator, banking-partner and archive debt.

The interim may stop fare releases, impose conservative caps, quarantine account states, direct the authorised CLP18 billion remediation and appoint temporary control leads. Fare policy, passenger redress, permanent appointment, operator liability and spending above budget require accountable authority approval. The seat cannot determine statutory concession eligibility or direct train and bus operations.

Fleet operations, tariff redesign and replacement of physical validators beyond the affected programme are outside this assignment. The leader may require interfaces and test evidence but does not own retail top-up strategy, broader mobility planning or historic cleansing without passenger, accounting or retention consequence. Recovery must prioritise transparent calculation and fair resolution across connected and offline travel.

Why this seat is open

The incident showed that device acceptance did not prove correct account-based charging after delayed information crossed channels. Resignation removed authority during public scrutiny and live fare collection. A temporary leader must complete fair review, qualify offline behaviour and leave permanent ownership able to reconstruct each passenger outcome rather than trust aggregate settlement.

What you will own

• Reconstruct affected journeys across tap, validator state, offline queue, account aggregation, concession, cap, charge, settlement and remedy.
• Define effective fare and entitlement state with event-time, correction, replay, channel consistency and explainable passenger history.
• Decide which account features may resume, require conservative fallback, need manual review or must remain suspended.
• Direct peak exercises covering offline validators, late concession, duplicate tap, incomplete journey, payment failure and delayed top-up.
• Reconcile passenger, operator, processor and financial views while leaving policy and liability decisions with accountable authorities.
• Govern remediation against reviewed cohorts, correct caps, timely explanation, reliable settlement and reduced manual reconstruction.
• Transfer authority through an unseen journey, public-impact review and successor acceptance of device and partner limitations.

Candidate qualifications

• Held executive fare, ticketing or transaction-platform authority across multimodal public transport at metropolitan scale.
• Reconstructed account-based charging through offline taps, aggregation, capping, concession and payment settlement.
• Led passenger cohort review after a platform defect and supported remedy without assuming tariff-policy authority.
• Qualified validator and account behaviour under disconnected, delayed and peak travel conditions.
• Presented fare-system evidence to public boards, operators and banking partners through visible scrutiny.
• Handed a recovered platform to permanent leadership through live peak and unseen passenger-resolution exercises.

Non-negotiables

• Available within two weeks with substantial Santiago presence during commuter peaks and out-of-hours fare incidents.
• Has carried account-based fare production authority; generic payment or transit planning experience alone is insufficient.
• No undisclosed relationship with validators, fare integrators, processors, operators or assurance suppliers involved.
• Will preserve passenger fairness and explainability even if conservative fallback reduces short-term fare collection.

1. 49 words maximum. State your Santiago availability and one offline fare defect whose passenger cohort you bounded.
2. 49 words maximum. How did you reconstruct capping after taps arrived late and out of journey order?
3. 49 words maximum. Which unseen concession scenario would qualify a permanent fare-platform leader before handover?