Interim Chief Operating Officer — Virtual Care Scale Control

The mandate

An enterprise client operating a speciality virtual care network has experienced doubled member volumes. Consultations continue under tighter controls, but scheduling, credentialing and clinical escalation have no unified operating owner.

The interim must join within two weeks for ten months, covering full network revalidation and two enterprise renewal cycles. A permanent COO search starts after the target provider model is accepted, with extension possible for one month if credentialing audits delay final transfer.

Handover is complete when every active clinician has verified credentials and scoped privileges, high-risk consultations meet clinical review standards, member wait and escalation measures remain within tolerance for two quarters, and the successor has chaired one enterprise service review.

The interim may suspend clinicians, cap appointment capacity, redesign operating workflows and allocate ₹8 crore of remediation spend. New speciality entry, permanent director hiring, enterprise credits above ₹5 crore, closure of a care hub and exceptions to clinical privilege policy require CEO or committee approval.

Clinical protocol decisions remain with the medical director, while product roadmap and payer pricing are also outside scope. The COO converts approved clinical standards into reliable operations without practising medicine or leading commercial contracting.

Why this seat is open

The credentialing failure made the previous scale narrative unsafe. Network and member-service leaders each see only part of the care path and cannot independently certify it. A temporary COO can restore operational evidence while permanent leadership is recruited for a mature care model.

What you will own

• Revalidate every active clinician's identity, licence, speciality, scope, location eligibility and renewal date.
• Decide provider suspension and appointment caps using credential, quality, demand and alternative-capacity evidence.
• Redesign scheduling to match clinical skill, member acuity, language, response time and escalation coverage.
• Establish sampled consultation-quality and documentation controls with independent medical review.
• Reconcile provider capacity, completed consultations, member complaints, refunds and enterprise service commitments.
• Prove two quarters of controlled growth without credential lapse or unowned clinical escalation.
• Transfer the provider register, capacity plan, open quality actions, client commitments and team assessment to the permanent COO.

Candidate qualifications

• Held COO, care operations chief or network director authority in digital health, hospitals or managed care.
• Recovered a credentialing, clinical-capacity or patient-safety operating failure.
• Managed large clinician networks with licensing, privilege, scheduling and quality controls.
• Balanced wait time and utilisation against clinical scope and escalation readiness.
• Led enterprise healthcare service commitments with measurable member and client outcomes.
• Understands Indian healthcare credentialing, telemedicine operations and sensitive health-data handling.