Interim Chief Digital Officer — Public-Service Delivery

Belgium·Public-Interest & Regulated Services·Public-interest services· Antwerp·Posted 21 July 2026

Applications close 26 December 2026

Public-interest services organisation in Belgium

The problem this seat exists to solve

The interim CDO will lead modernisation of public-interest services with attention to accessibility, staff capability and end-to-end delivery. The assignment is to improve how a service works, including the difficult cases that do not fit a standard digital transaction.

Establish the delivery focus

Identify the journeys with the greatest avoidable delay, rework or uncertainty. Use service evidence and user research to distinguish technology limitations from policy, process or ownership problems. Build a prioritised programme with clear operational sponsors and realistic dependencies.

Responsibilities across teams

Lead multidisciplinary delivery, set product priorities and align data, technology and service operations. Ensure changes are tested with users and frontline staff before scaling. Design exception handling and assisted routes alongside self-service capability. Govern suppliers through deliverables and service outcomes rather than activity reports.

The delivery plan should include the non-technical changes required for a service to work: decision authority, staff training, correspondence, exception handling and performance review. The CDO should identify where a digital step exposes an unresolved policy or operating question and secure a decision from the appropriate owner. Improvement trials should include users with different access needs and complex cases. Scale only when the evidence shows that the complete service is more reliable, not simply that the new interface is usable.

Qualified candidates

Candidates should have led digital transformation in a complex service organisation and demonstrate improvements in completion, timeliness or accessibility. They need practical experience of organisational change and the judgement to challenge unnecessary complexity. Technical familiarity is important, but the role is broader than technology procurement.

What should remain after the interim period

The permanent team should inherit service ownership, a functioning delivery rhythm and evidence for continuing investment decisions. Candidates should explain how they have stopped a programme from measuring success only through launches or user registrations. Availability and conflicts involving current roles or providers must be reviewed before appointment.

Terms

Where the board sits: Antwerp, Belgium
Applications close: 26 December 2026
Appointment: Interim executive

Before you apply — this is an executive role

An interim seat needs work authorisation. A board seat in Belgium usually does not.

This is the single most common way a cross-border interim engagement falls apart after it has been agreed. The visa-free position that applies to a non-executive director attending board meetings does not extend to an executive or operating role.

Position in Belgium: A non-executive director attending board meetings requires no permit. An executive seat held by a non-EEA national requires a professional card or work permit depending on the structure.
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GIDX-BE-0220 — Interim Chief Digital Officer — Public-Service Delivery

Also open in Belgium

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Statutory board seatOpen Cross-border

Non-Executive Director — Technology-Enabled Service Change

Belgium·Business Services & Diversified

Business transformation organisation in Belgium

The board seeks a director with practical experience of technology-enabled service improvement and organisational change. Candidates may come from programme, operations or technology leadership, provided they can demonstrate senior judgement and understand director responsibilities. The seat does not require a prior CIO title, but it does require the ability to scrutinise material change on behalf of the full board.

GIDX-BE-01270 · posted 1 Jul 2026

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