Interim Chief Digital Officer — Public-Service Delivery
Belgium·Public-Interest & Regulated Services·Public-interest services· Antwerp·Posted 23 September 2026
Applications close 26 October 2026
Public-interest services organisation in Belgium
Partner-sourced
Sourced through a partner search firm or the sponsor's own nomination committee, and verified before listing.
The problem this seat exists to solve
The interim CDO will lead modernisation of public-interest services with attention to accessibility, staff capability and end-to-end delivery. The assignment is to improve how a service works, including the difficult cases that do not fit a standard digital transaction.
Establish the delivery focus
Identify the journeys with the greatest avoidable delay, rework or uncertainty. Use service evidence and user research to distinguish technology limitations from policy, process or ownership problems. Build a prioritised programme with clear operational sponsors and realistic dependencies.
Responsibilities across teams
Lead multidisciplinary delivery, set product priorities and align data, technology and service operations. Ensure changes are tested with users and frontline staff before scaling. Design exception handling and assisted routes alongside self-service capability. Govern suppliers through deliverables and service outcomes rather than activity reports.
The delivery plan should include the non-technical changes required for a service to work: decision authority, staff training, correspondence, exception handling and performance review. The CDO should identify where a digital step exposes an unresolved policy or operating question and secure a decision from the appropriate owner. Improvement trials should include users with different access needs and complex cases. Scale only when the evidence shows that the complete service is more reliable, not simply that the new interface is usable.
Qualified candidates
Candidates should have led digital transformation in a complex service organisation and demonstrate improvements in completion, timeliness or accessibility. They need practical experience of organisational change and the judgement to challenge unnecessary complexity. Technical familiarity is important, but the role is broader than technology procurement.
What should remain after the interim period
The permanent team should inherit service ownership, a functioning delivery rhythm and evidence for continuing investment decisions. Candidates should explain how they have stopped a programme from measuring success only through launches or user registrations. Availability and conflicts involving current roles or providers must be reviewed before appointment.
Terms
- Where the board sits
- Antwerp, Belgium
- Applications close
- 26 October 2026
- Appointment
- Interim executive
Before you apply — this is an executive role
An interim mandate needs work authorisation. A board seat in Belgium usually does not.
This is the single most common way a cross-border interim engagement falls apart after it has been agreed. The visa-free position that applies to a non-executive director attending board meetings does not extend to an executive or operating role.
- Position in Belgium
- A non-executive director attending board meetings requires no permit. An executive mandate held by a non-EEA national requires a professional card or work permit depending on the structure.
- On this brief
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