Airport Systems GCC Resilience Scale Leader

The mandate

A baggage reconciliation failure coincided with stale gate and flight-information messages, but support teams treated each application separately for ninety minutes. India engineers detected the shared integration fault and lacked authority to invoke airport-wide degraded operation or vendor recovery. The digital resilience executive departed after airlines and ground handlers challenged the official event timeline.

The interim must establish onsite Dubai command within fourteen days and lead for fourteen months. Recruitment of a permanent operational-systems leader begins after two airport-wide exercises and one peak operating period meet recovery thresholds, expected by month eight. The successor will command a live major incident and night-time terminal exercise during a six-week overlap.

Handover requires six operational services to have complete dependency maps, defined degraded modes, tested recovery rights, airline and handler interfaces, vendor obligations and two-deep India leadership. Three compound-failure exercises must reconcile technical and airport decisions on one timeline. The successor receives service risks, recovery evidence, operational exceptions, supplier actions and capital dependencies.

The interim may declare a digital major incident, activate cross-system command, direct vendor recovery, freeze nonessential changes and commit up to AED 180 million from the approved resilience portfolio. Terminal closure, passenger security, flight allocation, safety decisions and airline communications remain with authorised airport executives. India service leaders receive technical recovery authority and direct operations-control access under stated thresholds.

Physical baggage equipment replacement, terminal construction, air-traffic services, general cybersecurity transformation and systems outside the six operational services are excluded. The seat covers digital service resilience, compound recovery, India operational capability, supplier accountability and succession. It cannot take ownership of airport operations merely because technology failure affects them.

Why this seat is open

The disruption exposed application-by-application support where the airport needed one operational service view, followed by executive departure. Vendors and local system owners disagree over the shared fault and each controls part of the recovery evidence. A temporary airport-technology leader can exercise integrated command and transfer durable authority into the GCC.

What you will own

• Reconstruct the disruption across baggage messages, gate allocation, flight information, integration state, vendor action and operational consequence.
• Define six operational service envelopes with dependencies, degraded modes, recovery objectives and accountable technical owners.
• Allocate incident, change, failover, vendor-escalation and restoration rights between Dubai operations and India GCC leaders.
• Establish one evidence timeline combining alarms, messages, decisions, passenger impact, airline action and recovery confidence.
• Build India service and incident commanders with airport residencies, exercised deputies and direct operational relationships.
• Run compound scenarios involving message backlog, partial baggage recovery, gate changes, cyber containment and vendor delay.
• Transfer service dossiers, exercise evidence, vendor commitments, capital issues and talent actions through successor-led command reviews.

Candidate qualifications

• Held executive technology-resilience authority for a hub airport, airline operations centre or comparable transport environment.
• Recovered compound failures spanning baggage, gate, flight-information and integration services under live passenger pressure.
• Built India operational technology leaders with direct incident authority and credible relationships to airport controllers.
• Defined degraded operations jointly with business and safety owners without appropriating their accountable decisions.
• Enforced vendor recovery and evidence obligations across proprietary operational systems with shared dependencies.
• Handed an airport service portfolio to permanent leadership after observed peak, incident and resilience exercises.

Non-negotiables

• Can take onsite Dubai command within fourteen days and travel monthly between airport and India GCC teams.
• Will accept exclusive executive accountability and continuous escalation for the six named digital services.
• Brings airport or airline operational-systems recovery plus India capability scale; enterprise IT continuity is insufficient.
• Must disclose relationships with airports, airlines, ground handlers, systems vendors and resilience advisers.

1. 49 words maximum. Describe a transport disruption where separate applications appeared healthy but the operational service failed.
2. 49 words maximum. Which recovery action can an India service leader own without directing airport operations?
3. 49 words maximum. State your Dubai availability and the largest live airport incident you personally commanded.