Interim Director, Payments Technology GCC — Outsourcing Repair

The mandate

The transfer of payment application support to an offshore centre requires clear evidence of incident-management accountability, production-access controls and legal-entity governance. A partial transition has created split operating queues across two locations.

The interim must join within two weeks for a fixed twelve-month assignment. Recruitment for a permanent director begins when the revised control model is accepted, with the final six weeks reserved for a complete operational handover.

Handover is complete when the regulator or accountable entity accepts the revised model, all services operate under one incident and access regime, two resilience exercises pass, split queues are eliminated, and the successor signs the first quarterly service attestation.

The interim may reverse incomplete transfers, remove access, redesign support roles and direct ₹10 crore of remediation spend. New service transfers, risk acceptance rated high, permanent director hiring, material SLA change and supplier spend above ₹15 crore require global CIO or entity approval.

Payment product development, commercial pricing and broader GCC expansion are excluded. The director repairs the named application-support model without assuming regulated entity accountability.

Why this seat is open

The rejected design showed that location transfer had been treated as workforce movement rather than a regulated operating change. Leaders on each side protect their current teams and access. An interim director can reset the service boundary without defending the original migration plan.

What you will own

• Map every payment service decision across incident, change, access, data, recovery and accountable legal entity.
• Decide which partial transfers continue, pause or reverse based on operating and regulatory evidence.
• Establish one queue, severity model, escalation path and retained decision log across locations.
• Redesign production access through named roles, time limits, recording, recertification and emergency control.
• Exercise application and location loss with reconciled transactions, timed recovery and entity participation.
• Secure accountable-entity acceptance through sustained service and control evidence.
• Transfer the service catalogue, access model, open incidents, regulatory commitments and next attestation to the successor.

Candidate qualifications

• Led payments application operations, technology service management or regulated GCC transfers at director level.
• Repaired an outsourcing or location strategy after regulator, risk or audit rejection.
• Managed production access and incident authority across legal entities and geographic teams.
• Exercised resilience for high-volume transaction applications with reconciliation proof.
• Directed several hundred technology and operations employees in a GCC environment.
• Understands regulated outsourcing, retained accountability and evidence for payment services.