Municipal-Mobility Concession Recovery Leader

The mandate

The transport authority has issued a cure notice after fleet availability, step-free service, cancellation disclosure and real-time passenger information fell below concession commitments for three quarters. Depot leaders blame parts and driver gaps, technology teams dispute information failures, and contract teams report averages that obscure corridor and passenger impact. The operating managing director left after the authority rejected the first remediation submission. The interim takes full concession-recovery authority while preserving statutory and contractual decision boundaries.

The appointment commences within two weeks and lasts twelve months, spanning winter reliability, summer demand and the authority’s two formal review gates. The first twenty-one days secure critical maintenance, accessibility and communication controls and produce an honest commitment baseline. By month four, each cure action must have corridor-level evidence and an accountable operating owner. The remaining period embeds depot discipline, closes systemic constraints and supports recruitment of the permanent metropolitan operations executive beginning after the first authority gate.

Handover depends on the authority accepting closure evidence for the cure plan, two consecutive quarters meeting agreed corridor-level service thresholds, and the permanent successor chairing both depot and municipal reviews independently. The successor will inherit fleet and parts segmentation, driver constraints, accessible-service exceptions, passenger-information lineage, complaint themes, contractor standing, concession commitments and open commercial or legal dependencies. Recovery must survive industrial action, severe weather and control-system degradation simulations.

The interim may deploy fleet and staff, change depot and control-room routines, suspend non-performing contractors, authorise urgent parts within EUR12 million and approve passenger remedies inside policy. Route withdrawals, fare changes, collective-agreement amendments, permanent senior hiring, concession waivers and settlements require authority, board, legal or executive approval as applicable. The leader can decide operational readiness but cannot reinterpret concession language, certify vehicle safety or direct public authorities.

Network expansion, rolling-stock procurement strategy, fare-policy reform and replacement of the core passenger-information platform are outside this seat. The mandate does not include legal defence of the cure notice or workforce negotiation beyond approved operating proposals. Work stays focused on existing-service delivery, accessibility, truthful passenger information and accountable evidence. No performance gain may be claimed by excluding cancelled journeys, inaccessible alternatives or disrupted corridors from the reported denominator.

Why this seat is open

The rejected remediation plan showed that functional fixes were not connected to passenger outcomes or enforceable commitments. The previous managing director’s exit left depot, digital and contract leaders without a common operating authority. The board needs a concession-tested executive who can restore service evidence, negotiate practical closure with the authority and transfer control to a credible permanent successor.

What you will own

• Reconcile concession commitments with corridor-level fleet, journey, accessibility, information, complaint and remedy evidence.
• Decide daily fleet, driver, depot and control-room priorities against passenger consequence and cure-plan obligations.
• Reset defect, parts, maintenance, dispatch, cancellation and passenger-communication routines with named closure owners.
• Lead evidence reviews with the authority while reserving legal interpretation and formal waiver decisions to counsel.
• Establish accessible-service controls covering vehicle substitution, stop changes, assistance, disruption and alternative provision.
• Test the recovered model through weather, industrial-action, fleet-loss and information-system degradation exercises.
• Transfer the cure ledger, operational controls and municipal cadence through observed successor-led review cycles.

Candidate qualifications

• Has recovered a regulated passenger-transport concession under formal cure, penalty or termination pressure.
• Can evidence corridor-level reliability improvement without denominator changes, hidden cancellations or accessibility exclusions.
• Understands depot operations, fleet maintenance, driver deployment, control rooms, passenger information and authority governance.
• Has exercised executive authority while respecting contract interpretation, safety certification and public-sector decision rights.
• Can manage unions, municipal officers, passenger groups, contractors and technical functions during visible service failure.
• Has completed regulator or authority acceptance and handed the operation to a permanent accountable leader.

Non-negotiables

• Can start onsite in Madrid within two weeks and attend every formal concession review.
• Will report cancellations, inaccessible substitutions and corridor effects without redefining the committed service base.
• Brings direct public-transport operating accountability; infrastructure projects or policy advice alone are insufficient.
• Will preserve legal, statutory and safety determinations with authorised public and professional decision makers.

1. 49 words maximum. Which concession cure measure did an authority reject despite internal confidence, and what evidence was missing?
2. 49 words maximum. Confirm your Madrid availability and the most serious public-transport remedy you have commanded.
3. 49 words maximum. How have you prevented service averages from concealing corridor or accessibility failure?