Which customer question does your board need to answer?

A useful first conversation would describe the households the company serves, the way it reaches them and the decision its board wants to improve. Please include the ownership, proposed non-executive capacity, committee expectations and likely annual commitment. I would also need to know about relationships with Avirneli or its principal distribution and service partners before exchanging detailed material. I have provisionally allowed sixteen days a year for a suitable first appointment, subject to employer consent and an appointment-specific review. There is no need to send customer files, recordings or commercially sensitive channel data through an introductory enquiry. A clear account of the business question will help us decide whether my experience is relevant. I am most interested in a board that wants to understand how customers encounter its promises and how that understanding should affect investment, oversight and the choices management is authorised to make.