Managing Partner – Operations Advisory — Retail Bank

The mandate

The investment committee has withheld further expansion pending clarity on an operations practice moving from diagnostic work to outcome-linked transformation within a listed regulated universal or specialist bank. The immediate arena is the retail bank during asset-quality pressure. For mandate 087, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The Managing Partner – Operations Advisory operating perimeter covers approximately US$77,500 million in loan and deposit book, with activity spanning several retail bank customer, product and delivery clusters rather than a single asset. The Managing Partner – Operations Advisory Banking remit carries direct influence over roughly 1,125 colleagues and third-party capacity.

The board and its investment committee want a Managing Partner – Operations Advisory who can convert ambiguity into a short list of explicit choices for the retail bank. The Managing Partner – Operations Advisory Banking seat must resolve asset-quality pressure, while preserving the underlying strengths of the retail bank. For mandate 087, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The Managing Partner – Operations Advisory’s first year on the retail bank is expected to end with executive sponsorship, realised benefits and scalable delivery IP. In mandate 087, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is a planned replacement for the Managing Partner – Operations Advisory — Retail Bank seat. The incumbent continues to lead the retail bank through an agreed succession period and will support a structured handover. The board has allowed 4–6 months to assess candidates, complete diligence and protect continuity while asset-quality pressure is addressed. The search is confidential so the transition can be communicated to employees, customers and partners in a controlled sequence.

What you will own

• Set the Managing Partner – Operations Advisory value-creation thesis for the retail bank, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately US$77,500 million in loan and deposit book, including allocation, risk acceptance and board forecasts.
• Lead the Managing Partner – Operations Advisory Banking organisation of about 1,125 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the retail bank economics and execution constraints created by asset-quality pressure, with Managing Partner – Operations Advisory-approved owners, dated milestones and transparent escalation thresholds.
• Establish one Managing Partner – Operations Advisory operating review across commercial, customer, financial, people, technology and risk outcomes for the retail bank; remove reconciliations that obscure accountability.
• Bring a verifiable book of trusted board relationships and evidence of building partner economics beyond personal billings in mandate 087.
• Build the Managing Partner – Operations Advisory’s three-year succession and capability plan for the retail bank, reducing dependence on individual executives and improving mobility across the wider Banking organisation.

The first 12 months

• Days 1–90: Validate the retail bank baseline, meet the 30 stakeholders most consequential to an operations practice moving from diagnostic work to outcome-linked transformation, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal Managing Partner – Operations Advisory portfolio and organisation choices for the retail bank, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable retail bank trend against executive sponsorship, realised benefits and scalable delivery IP, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the Managing Partner – Operations Advisory’s agreed first-year retail bank value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A Managing Partner – Operations Advisory forecast that remains decision-useful across three consecutive quarters and reconciles the retail bank’s operating, cash, customer and people assumptions.
• Closure of the Managing Partner – Operations Advisory mandate’s highest-priority retail bank risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical retail bank talent and ready-now successors for at least 70% of the Managing Partner – Operations Advisory’s direct reports.
• A quantified Managing Partner – Operations Advisory-owned improvement in the retail bank operating constraint behind asset-quality pressure, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 087: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a Managing Partner, Operations Practice Leader or Operating Partner in a listed Banking or adjacent enterprise. In relation to the retail bank, your Managing Partner – Operations Advisory track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from financial services, payments, lending, insurance or regulated fintech will be considered where the operating model, customer stakes and governance intensity match this Managing Partner – Operations Advisory brief.

As a Managing Partner – Operations Advisory candidate, you bring 28+ years of progressive Banking or adjacent-sector experience, consistent with the 28-plus experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of US$44,950 million and led an organisation of at least 800 people. Advisory seats require equivalent retail bank client-value ownership and multi-disciplinary leadership.

For mandate 087, the board wants two transitions: a difficult retail bank portfolio choice and a leadership-system change during asset-quality pressure. As the prospective Managing Partner – Operations Advisory for this retail bank, you must challenge optimistic cases and still create followership. References for mandate 087 must distinguish your contribution from the institution around you.

The Managing Partner – Operations Advisory must be based in New York; international relocation is supported, but this Banking role is not designed as a remote appointment.

Non-negotiables

• Current or recent accountability at the level of Managing Partner, Operations Practice Leader or Operating Partner, with direct exposure to a board, investment committee or equivalent Banking governance forum.
• Proven Managing Partner – Operations Advisory ownership of at least US$44,950 million and leadership of no fewer than 800 employees in a comparable retail bank context.
• One completed Banking or adjacent-sector example of an operations practice moving from diagnostic work to outcome-linked transformation with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from financial services, payments, lending, insurance or regulated fintech; experience that is purely functional and lacks Managing Partner – Operations Advisory-level retail bank consequences will not meet the bar.
• Willingness to meet the New York location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 087.

Compensation and terms

The anticipated Managing Partner – Operations Advisory package is US$600,000–850,000 base + annual incentive and long-term equity, calibrated to the final retail bank scope and the candidate’s current mix. Any long-term participation for mandate 087 follows standard vesting and performance conditions. The Managing Partner – Operations Advisory appointment in New York, centred on the retail bank, offers regular exposure to the board and its investment committee. A structured client and conflict transition of up to 6 months can be accommodated for mandate 087.

Confidentiality

Client identity is withheld at this stage and will be disclosed under mutual confidentiality after an initial fit discussion for mandate 087. Rounded ranges and blended context prevent this document from being used to triangulate the organisation for mandate 087.