Confidential mandate
Hospital Command Centre Design Director — Consulting
Planned Hiring / New
A tertiary hospital group needs a sixteen-week command-centre design that connects beds, theatres, diagnostics and discharge into one operational decision system with tested escalation at scale.
The mandate
The defined problem is fragmented patient-flow decisions that leave beds unavailable, theatre starts late and discharge work beginning too late. Dashboards exist, but no common operating rhythm converts signals into accountable intervention.
The deliverable is a command-centre operating model, event and metric dictionary, decision rights, physical and technology concept, staffing pattern, escalation playbooks and tested launch plan.
Milestone one is due 30 September 2026 with flow baseline; milestone two on 28 October with target model and data specification; milestone three on 25 November with two simulated shifts; milestone four on 18 December with launch-ready design and investment case.
The Clinical Operations Council accepts completion when data definitions reconcile across source systems, twelve priority events have owners and response times, simulations resolve at least eighty-five percent of injected scenarios, and clinical safety signs off all escalation paths.
The client supplies system access, four weeks of flow data, floor observations, named clinical and operational owners, facilities constraints and an IT architect. Senior clinicians attend design and simulation sessions without delegation.
Why this is external work
Daily operational pressure prevents leaders from redesigning the system they currently run. The hospital needs a neutral facilitator across clinical hierarchies and technical disciplines. Command-centre design experience is specialist capacity required only through launch readiness.
What you will own
- Build the milestone-one patient-flow baseline by hour, pathway, constraint and hand-off.
- Define the event and metric dictionary that reconciles source-system meanings.
- Design command-centre roles, rituals, decision rights and escalation thresholds.
- Specify minimum viable integrations, views and facilities for milestone two.
- Script and facilitate two multidisciplinary simulated shifts.
- Close simulation gaps in authority, data, workflow and clinical safety.
- Submit the milestone-four launch plan, staffing model and accepted investment case.
Candidate qualifications
- 18–22 years in hospital operations, clinical transformation or healthcare technology.
- Direct design or leadership of a hospital command centre or equivalent flow hub.
- Experience improving bed, theatre, diagnostics and discharge coordination together.
- Ability to translate clinical workflows into event and data requirements.
- Evidence of simulation-led operating-model validation before launch.
- Senior credibility with physicians, nursing, operations and IT.
Non-negotiables
- Director present onsite for all observations and both simulated shifts.
- Clinical safety approval is mandatory before final acceptance.
- No command-centre software resale or implementation commission.
- Patient-level data stays within hospital-controlled systems.
- 49 words maximum. Which hospital command centre did you design, and which operational event most improved through it?
- 49 words maximum. How would you test decision rights during a simulated high-occupancy shift?
- 49 words maximum. Which clinical leaders and system data must the client provide by week two?
This mandate is confidential. The client is named only under a mutual NDA, and your own record is never listed, sold or shown to a company under your name until you release it for this specific mandate.