Joint Managing Director – Operations — Digital Lending Portfolio

The mandate

A recent strategy review exposed succession into a split leadership model during a complex execution phase within a multinational-owned diversified financial-services platform. The immediate arena is the digital lending portfolio during a channel migration. For mandate 012, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The Joint Managing Director – Operations operating perimeter covers approximately ₹3,700 crore in assets under oversight, with activity spanning several digital lending portfolio customer, product and delivery clusters rather than a single asset. The Joint Managing Director – Operations Financial Services remit carries direct influence over roughly 900 colleagues and third-party capacity.

The group board and the relevant risk and people committees want a Joint Managing Director – Operations who can convert ambiguity into a short list of explicit choices for the digital lending portfolio. The Joint Managing Director – Operations Financial Services seat must resolve a channel migration, while preserving the underlying strengths of the digital lending portfolio. For mandate 012, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The Joint Managing Director – Operations’s first year on the digital lending portfolio is expected to end with delivery certainty, operating discipline and a credible succession bridge. In mandate 012, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is an urgent replacement for the Joint Managing Director – Operations — Digital Lending Portfolio seat following an accelerated leadership transition. Interim accountability is in place for the digital lending portfolio, but the board wants a permanent appointment within 6–8 weeks because a channel migration cannot remain under split ownership. The predecessor’s outcome is being handled neutrally and professionally. The external search remains confidential until the preferred candidate and transition plan are agreed.

What you will own

• Set the Joint Managing Director – Operations value-creation thesis for the digital lending portfolio, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately ₹3,700 crore in assets under oversight, including allocation, risk acceptance and board forecasts.
• Lead the Joint Managing Director – Operations Financial Services organisation of about 900 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the digital lending portfolio economics and execution constraints created by a channel migration, with Joint Managing Director – Operations-approved owners, dated milestones and transparent escalation thresholds.
• Establish one Joint Managing Director – Operations operating review across commercial, customer, financial, people, technology and risk outcomes for the digital lending portfolio; remove reconciliations that obscure accountability.
• Have led a country, division or operating entity with direct commercial, people and governance accountability in mandate 012.
• Build the Joint Managing Director – Operations’s three-year succession and capability plan for the digital lending portfolio, reducing dependence on individual executives and improving mobility across the wider Financial Services organisation.

The first 12 months

• Days 1–90: Validate the digital lending portfolio baseline, meet the 30 stakeholders most consequential to succession into a split leadership model during a complex execution phase, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal Joint Managing Director – Operations portfolio and organisation choices for the digital lending portfolio, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable digital lending portfolio trend against delivery certainty, operating discipline and a credible succession bridge, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the Joint Managing Director – Operations’s agreed first-year digital lending portfolio value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A Joint Managing Director – Operations forecast that remains decision-useful across three consecutive quarters and reconciles the digital lending portfolio’s operating, cash, customer and people assumptions.
• Closure of the Joint Managing Director – Operations mandate’s highest-priority digital lending portfolio risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical digital lending portfolio talent and ready-now successors for at least 70% of the Joint Managing Director – Operations’s direct reports.
• A quantified Joint Managing Director – Operations-owned improvement in the digital lending portfolio operating constraint behind a channel migration, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 012: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a Joint MD, COO, Executive Director or Business President in a multinational-owned Financial Services or adjacent enterprise. In relation to the digital lending portfolio, your Joint Managing Director – Operations track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from banking, insurance, payments, wealth or regulated fintech will be considered where the operating model, customer stakes and governance intensity match this Joint Managing Director – Operations brief.

As a Joint Managing Director – Operations candidate, you bring 28+ years of progressive Financial Services or adjacent-sector experience, consistent with the 28-plus experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of ₹2,150 crore and led an organisation of at least 900 people.

For mandate 012, the board wants two transitions: a difficult digital lending portfolio portfolio choice and a leadership-system change during a channel migration. As the prospective Joint Managing Director – Operations for this digital lending portfolio, you must challenge optimistic cases and still create followership. References for mandate 012 must distinguish your contribution from the institution around you.

The Joint Managing Director – Operations role in Financial Services is based in Gurugram; relocation is expected, although a structured weekly commute may be considered during the first quarter.

Non-negotiables

• Current or recent accountability at the level of Joint MD, COO, Executive Director or Business President, with direct exposure to a board, investment committee or equivalent Financial Services governance forum.
• Proven Joint Managing Director – Operations ownership of at least ₹2,150 crore and leadership of no fewer than 900 employees in a comparable digital lending portfolio context.
• One completed Financial Services or adjacent-sector example of succession into a split leadership model during a complex execution phase with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from banking, insurance, payments, wealth or regulated fintech; experience that is purely functional and lacks Joint Managing Director – Operations-level digital lending portfolio consequences will not meet the bar.
• Willingness to meet the Gurugram location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 012.

Compensation and terms

The anticipated Joint Managing Director – Operations package is ₹5.0–7.5 crore fixed + performance variable and LTI, calibrated to the final digital lending portfolio scope and the candidate’s current mix. Any long-term participation for mandate 012 follows standard vesting and performance conditions. The Joint Managing Director – Operations appointment in Gurugram, centred on the digital lending portfolio, offers regular exposure to the group board and the relevant risk and people committees. A notice period of up to 6 months can be accommodated for the selected executive in mandate 012.

Confidentiality

Client identity is withheld at this stage and will be disclosed under mutual confidentiality after an initial fit discussion for mandate 012. Rounded ranges and blended context prevent this document from being used to triangulate the organisation for mandate 012.