Confidential mandate
Payments Fraud Control Redesign Director — Consulting
Planned Hiring / New
A digital-payments provider commissions a twelve-week redesign of fraud decisioning, investigation and loss governance after growth created rising false positives and inconsistent control ownership at scale.
The mandate
The problem is confined to fragmented fraud decisioning and case operations: losses have risen while legitimate declines and investigation queues also worsen. The client needs a redesigned control flow, not a new detection engine.
The principal deliverables are a loss-and-friction baseline, rule and model decision map, target case-management flow, accountability matrix, prioritised control backlog and implementation business case.
Milestone one lands 25 September 2026 with reconciled loss and false-positive cohorts; milestone two lands 30 October with target decisioning and operating design; milestone three lands 27 November with tested workflows, backlog and approved investment case.
Acceptance requires finance reconciliation of loss within two percent, sampled traceability across five fraud typologies, a thirty-percent simulated reduction in avoidable handling, and signed ownership for every target control. The Fraud Steering Group makes the acceptance decision.
The provider supplies event data, decision logs, case samples, customer-complaint records, staffing rosters and secure analyst access. Product and finance nominate empowered reviewers for twice-weekly working sessions.
Why this is external work
Fraud, product and operations each own part of the current outcome and disagree on the baseline. A neutral team can follow decisions across boundaries without protecting a legacy queue or model. The required process-mining and fraud-operations expertise is temporary and specific.
What you will own
- Reconcile fraud loss, prevented loss, false positives and customer friction for milestone one.
- Trace representative cases from transaction signal through decision, investigation and recovery.
- Identify duplicated controls, manual rework and ownerless decision exceptions.
- Design target triage, investigation, escalation and feedback loops for milestone two.
- Simulate proposed rules and workflows against agreed historical cohorts.
- Build the milestone-three backlog with benefit, dependency, owner and acceptance test.
- Secure steering-group approval of the investment case and ninety-day mobilisation plan.
Candidate qualifications
- 18–22 years in payments risk, fraud analytics or financial-crime operations.
- Direct redesign of fraud decisioning and case management at high transaction volume.
- Demonstrated ability to reconcile loss, friction and operational-cost data.
- Experience testing control changes against historical cohorts before implementation.
- Strong working knowledge of real-time rules, models, queues, disputes and recovery.
- Track record gaining joint risk, product, operations and finance acceptance.
Non-negotiables
- Secure-environment analysis with no payment or customer data removed from client systems.
- Director-led twice-weekly Gurugram sessions throughout the twelve weeks.
- Reproducible calculations behind the thirty-percent handling simulation.
- No fraud-platform resale or contingent fee linked to projected savings.
- 49 words maximum. Which fraud-control redesign reduced both loss and legitimate friction, and how was that result measured?
- 49 words maximum. How would you reconcile competing fraud-loss definitions in the first ten working days?
- 49 words maximum. What event, decision and case data must the client provide before your first milestone?
This mandate is confidential. The client is named only under a mutual NDA, and your own record is never listed, sold or shown to a company under your name until you release it for this specific mandate.