SVP – Digital Platforms — Consumer-Finance Book

The mandate

The chair and executive committee are aligned that the immediate priority is fragmented digital platforms constraining customer and employee journeys within a listed diversified financial-services platform. The immediate arena is the consumer-finance book during a post-acquisition integration. For mandate 009, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The SVP – Digital Platforms operating perimeter covers approximately ₹3,950 crore in assets under oversight, with activity spanning several consumer-finance book customer, product and delivery clusters rather than a single asset. The SVP – Digital Platforms Financial Services remit carries direct influence over roughly 350 colleagues and third-party capacity.

The group board and the relevant risk and people committees want a SVP – Digital Platforms who can convert ambiguity into a short list of explicit choices for the consumer-finance book. The SVP – Digital Platforms Financial Services seat must resolve a post-acquisition integration, while preserving the underlying strengths of the consumer-finance book. For mandate 009, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The SVP – Digital Platforms’s first year on the consumer-finance book is expected to end with platform adoption, reliability and measurable process simplification. In mandate 009, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is a newly created SVP – Digital Platforms — Consumer-Finance Book seat, established because a post-acquisition integration now requires one accountable executive rather than distributed ownership. The board has classified the appointment as urgent and intends to move from qualified shortlist to offer within 6–8 weeks. Interim governance protects the consumer-finance book, but it is not a substitute for a permanent appointee. The external search remains confidential to avoid unnecessary disruption before the appointment is agreed.

What you will own

• Set the SVP – Digital Platforms value-creation thesis for the consumer-finance book, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately ₹3,950 crore in assets under oversight, including allocation, risk acceptance and board forecasts.
• Lead the SVP – Digital Platforms Financial Services organisation of about 350 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the consumer-finance book economics and execution constraints created by a post-acquisition integration, with SVP – Digital Platforms-approved owners, dated milestones and transparent escalation thresholds.
• Establish one SVP – Digital Platforms operating review across commercial, customer, financial, people, technology and risk outcomes for the consumer-finance book; remove reconciliations that obscure accountability.
• Show end-to-end ownership of a material platform or value stream, including budget, talent and measurable operating outcomes in mandate 009.
• Build the SVP – Digital Platforms’s three-year succession and capability plan for the consumer-finance book, reducing dependence on individual executives and improving mobility across the wider Financial Services organisation.

The first 12 months

• Days 1–90: Validate the consumer-finance book baseline, meet the 30 stakeholders most consequential to fragmented digital platforms constraining customer and employee journeys, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal SVP – Digital Platforms portfolio and organisation choices for the consumer-finance book, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable consumer-finance book trend against platform adoption, reliability and measurable process simplification, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the SVP – Digital Platforms’s agreed first-year consumer-finance book value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A SVP – Digital Platforms forecast that remains decision-useful across three consecutive quarters and reconciles the consumer-finance book’s operating, cash, customer and people assumptions.
• Closure of the SVP – Digital Platforms mandate’s highest-priority consumer-finance book risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical consumer-finance book talent and ready-now successors for at least 70% of the SVP – Digital Platforms’s direct reports.
• A quantified SVP – Digital Platforms-owned improvement in the consumer-finance book operating constraint behind a post-acquisition integration, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 009: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a SVP Digital, Platform Head or Technology Transformation Leader in a listed Financial Services or adjacent enterprise. In relation to the consumer-finance book, your SVP – Digital Platforms track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from banking, insurance, payments, wealth or regulated fintech will be considered where the operating model, customer stakes and governance intensity match this SVP – Digital Platforms brief.

As a SVP – Digital Platforms candidate, you bring 18–22 years of progressive Financial Services or adjacent-sector experience, consistent with the 18-22 experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of ₹2,300 crore and led an organisation of at least 350 people.

For mandate 009, the board wants two transitions: a difficult consumer-finance book portfolio choice and a leadership-system change during a post-acquisition integration. As the prospective SVP – Digital Platforms for this consumer-finance book, you must challenge optimistic cases and still create followership. References for mandate 009 must distinguish your contribution from the institution around you.

The SVP – Digital Platforms role in Financial Services is based in Hyderabad; relocation is expected, although a structured weekly commute may be considered during the first quarter.

Non-negotiables

• Current or recent accountability at the level of SVP Digital, Platform Head or Technology Transformation Leader, with direct exposure to a board, investment committee or equivalent Financial Services governance forum.
• Proven SVP – Digital Platforms ownership of at least ₹2,300 crore and leadership of no fewer than 350 employees in a comparable consumer-finance book context.
• One completed Financial Services or adjacent-sector example of fragmented digital platforms constraining customer and employee journeys with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from banking, insurance, payments, wealth or regulated fintech; experience that is purely functional and lacks SVP – Digital Platforms-level consumer-finance book consequences will not meet the bar.
• Willingness to meet the Hyderabad location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 009.

Compensation and terms

The anticipated SVP – Digital Platforms package is ₹2.2–3.0 crore fixed + performance variable, calibrated to the final consumer-finance book scope and the candidate’s current mix. Any long-term participation for mandate 009 follows standard vesting and performance conditions. The SVP – Digital Platforms appointment in Hyderabad, centred on the consumer-finance book, offers regular exposure to the group board and the relevant risk and people committees. A notice period of up to 6 months can be accommodated for the selected executive in mandate 009.

Confidentiality

The client name, precise footprint and transaction history are outside this brief for mandate 009. They will be shared with qualified candidates under a mutual undertaking, and the composite facts here must not be reverse-engineered or circulated for mandate 009.