Home-Care Continuity Recovery Leader

The mandate

Commissioners issued cure notices after sampled client records showed missed and materially shortened visits were not consistently escalated, even where digital check-ins displayed completion. Local schedulers rely on agency cover, travel assumptions differ by branch and care workers absorb late changes through unpaid or unrecorded extensions. The operating director was dismissed after a safeguarding escalation revealed these gaps. The interim assumes network authority while licensed and statutory decisions remain protected.

The appointment begins within two weeks and lasts eleven months through winter, commissioner reassessment and a permanent search commencing in month three. The first twenty-one days protect high-dependency clients, reconcile planned and delivered visits and stop unsupported confirmation. Months two through seven rebuild demand, rostering, continuity, travel, supervision and escalation controls; the final four months prove the model through seasonal absence, commissioner sampling and successor-led branch reviews.

Handover is complete when the permanent operator has led eight weekly continuity reviews, every high-risk client has a tested missed-visit response, sampled records reconcile roster, travel, arrival, care exception and follow-up evidence, and agency use is funded against a credible workforce plan. The successor inherits client-risk and safeguarding registers, branch capacity models, commissioner commitments, workforce actions, technology limitations and a ninety-day agenda owned by permanent regional leaders.

The interim may redesign rosters, consolidate scheduling, reallocate non-clinical resources, suspend unsafe intake, replace temporary suppliers within approved spend and hold branch leaders to cure actions. Ending a municipal contract, dismissing regional directors, changing collective or pay terms, closing a branch, materially changing a care package or committing over SEK20 million needs chief-executive and committee approval. Care assessors, nurses, safeguarding officers and commissioners retain their professional and statutory authority.

Clinical pathway redesign, individual care assessment, municipal eligibility, acquisition strategy and wholesale care-platform replacement are excluded. The interim will not use geolocation as proof that care occurred, improve continuity by removing complex clients, hide unpaid travel or pressure staff to record visits inaccurately. Work centres on the existing contracted service, truthful delivery evidence and safe operating control; investigations into past conduct remain separate from recovery decisions.

Why this seat is open

A safeguarding escalation exposed that digital completion and lived client service were materially different, resulting in executive dismissal during rising winter demand. Commissioners need evidence before a permanent appointment can be completed. The board requires a home-care operator who can protect vulnerable people immediately, rebuild workforce trust and leave local leaders with a service model that survives without central crisis intervention.

What you will own

• Reconcile care plans, rosters, travel, check-ins, visit duration, exceptions, client feedback and payroll into one continuity baseline.
• Decide safe intake, temporary cover and branch capacity within delegation against dependency and missed-visit consequence.
• Establish explicit response clocks for absence, lateness, failed access, shortened care, medication concern and safeguarding signals.
• Reset scheduling around realistic travel, skill continuity, breaks, language, client preference and seasonal workforce availability.
• Close commissioner cure actions through sampled client journeys rather than aggregated digital completion percentages.
• Exercise snow, outbreak, system outage, mass absence and transport-disruption scenarios across all six municipalities.
• Induct the permanent leader through eight reviews and transfer client risks, commissioner promises and workforce plans.

Candidate qualifications

• Has held executive authority across multi-branch domiciliary, community or comparable distributed care services.
• Can evidence recovery of missed-visit and continuity failures without narrowing access to higher-dependency clients.
• Understands care planning, rostering, travel, digital visit evidence, agency labour, safeguarding and commissioner contracts.
• Has distinguished physical attendance from completed care using protected client and workforce evidence.
• Can work credibly with care workers, unions, nurses, commissioners and families during formal service remediation.
• Has transferred a high-scrutiny care recovery to permanent leadership through winter or equivalent peak pressure.

Non-negotiables

• Can start onsite in Stockholm within two weeks and work regularly in all six municipal branches.
• Will not determine clinical need, care eligibility or safeguarding outcomes outside authorised roles.
• Brings direct home-care operating accountability; hospital leadership or scheduling consultancy alone is insufficient.
• Will preserve missed, shortened, inaccessible and disputed visits in reporting regardless of digital check-in status.

1. 49 words maximum. Which digital visit measure did you stop trusting, and what client-level evidence changed the recovery?
2. 49 words maximum. Confirm your earliest Stockholm start date and the largest distributed care workforce you have led.
3. 49 words maximum. How have you protected high-dependency clients during simultaneous workforce and travel disruption?