Chief Technology Officer — Multi-Function Shared-Services Network

The mandate

Customer and operating evidence now point to a technology architecture decision that will determine the next growth phase within a privately held multinational global-capability-centre network. The immediate arena is the multi-function shared-services network during a leadership succession. For mandate 218, the successful executive inherits decisions that have been deferred, competing stakeholder expectations and a need to establish facts before committing further capital.

The Chief Technology Officer operating perimeter covers approximately ₹2,450 crore in annual global services budget, with activity spanning several multi-function shared-services network customer, product and delivery clusters rather than a single asset. The Chief Technology Officer Global Capability Centres remit carries direct influence over roughly 1,775 colleagues and third-party capacity.

The group board and the relevant risk and people committees want a Chief Technology Officer who can convert ambiguity into a short list of explicit choices for the multi-function shared-services network. The Chief Technology Officer Global Capability Centres seat must resolve a leadership succession, while preserving the underlying strengths of the multi-function shared-services network. For mandate 218, value will come through sharper allocation, stronger leaders and an operating cadence that exposes variance early.

The Chief Technology Officer’s first year on the multi-function shared-services network is expected to end with engineering velocity, reliability and a funded target architecture. In mandate 218, authority covers resources and leadership appointments; material trade-offs go directly to the board sponsor.

Why this seat is open

This is an urgent replacement for the Chief Technology Officer — Multi-Function Shared-Services Network seat following an accelerated leadership transition. Interim accountability is in place for the multi-function shared-services network, but the board wants a permanent appointment within 6–8 weeks because a leadership succession cannot remain under split ownership. The predecessor’s outcome is being handled neutrally and professionally. The external search remains confidential until the preferred candidate and transition plan are agreed.

What you will own

• Set the Chief Technology Officer value-creation thesis for the multi-function shared-services network, translate it into no more than five enterprise priorities and stop work that does not support them.
• Carry stewardship of approximately ₹2,450 crore in annual global services budget, including allocation, risk acceptance and board forecasts.
• Lead the Chief Technology Officer Global Capability Centres organisation of about 1,775 employees and partners, appointing a team with clear decision rights and credible succession for every critical seat.
• Resolve the multi-function shared-services network economics and execution constraints created by a leadership succession, with Chief Technology Officer-approved owners, dated milestones and transparent escalation thresholds.
• Establish one Chief Technology Officer operating review across commercial, customer, financial, people, technology and risk outcomes for the multi-function shared-services network; remove reconciliations that obscure accountability.
• Have made consequential architecture and engineering trade-offs while scaling release throughput and reliability in mandate 218.
• Build the Chief Technology Officer’s three-year succession and capability plan for the multi-function shared-services network, reducing dependence on individual executives and improving mobility across the wider Global Capability Centres organisation.

The first 12 months

• Days 1–90: Validate the multi-function shared-services network baseline, meet the 30 stakeholders most consequential to a technology architecture decision that will determine the next growth phase, assess the leadership team, stabilise immediate delivery risks and agree a board-owned scorecard with explicit decision gates.
• Months 4–9: Make the principal Chief Technology Officer portfolio and organisation choices for the multi-function shared-services network, install the new operating cadence, fill critical leadership gaps and deliver the first measurable release of cash, capacity or customer value.
• Months 10–12: Demonstrate a repeatable multi-function shared-services network trend against engineering velocity, reliability and a funded target architecture, lock the following year’s capital and talent plan, evidence control sustainability and present a credible three-year value case with downside actions.

What the board will measure

• Delivery of the Chief Technology Officer’s agreed first-year multi-function shared-services network value case within a 10% tolerance, with variance explained before rather than after the relevant quarter closes.
• A Chief Technology Officer forecast that remains decision-useful across three consecutive quarters and reconciles the multi-function shared-services network’s operating, cash, customer and people assumptions.
• Closure of the Chief Technology Officer mandate’s highest-priority multi-function shared-services network risk and execution issues by their board-approved dates, with independent evidence that fixes are sustained.
• Retention of at least 90% of critical multi-function shared-services network talent and ready-now successors for at least 70% of the Chief Technology Officer’s direct reports.
• A quantified Chief Technology Officer-owned improvement in the multi-function shared-services network operating constraint behind a leadership succession, supported by a clean baseline and named data owner.
• Clear stakeholder confidence in mandate 218: no unresolved high-severity escalation older than 30 days and no material surprise withheld from its agreed governance forum.

The person

You are currently a CTO, VP Engineering or Chief Architect in a privately held Global Capability Centres or adjacent enterprise. In relation to the multi-function shared-services network, your Chief Technology Officer track record includes a transition where the original plan was no longer sufficient; you can explain your choices, evidence and numerical impact. Candidates from GCCs, shared services, enterprise technology, business services or multinational operations will be considered where the operating model, customer stakes and governance intensity match this Chief Technology Officer brief.

As a Chief Technology Officer candidate, you bring 22–28 years of progressive Global Capability Centres or adjacent-sector experience, consistent with the 22-28 experience band. At minimum, you have carried a P&L, book, budget or accountable portfolio of ₹1,400 crore and led an organisation of at least 1,250 people.

For mandate 218, the board wants two transitions: a difficult multi-function shared-services network portfolio choice and a leadership-system change during a leadership succession. As the prospective Chief Technology Officer for this multi-function shared-services network, you must challenge optimistic cases and still create followership. References for mandate 218 must distinguish your contribution from the institution around you.

The Chief Technology Officer role in Global Capability Centres is based in Pune; relocation is expected, although a structured weekly commute may be considered during the first quarter.

Non-negotiables

• Current or recent accountability at the level of CTO, VP Engineering or Chief Architect, with direct exposure to a board, investment committee or equivalent Global Capability Centres governance forum.
• Proven Chief Technology Officer ownership of at least ₹1,400 crore and leadership of no fewer than 1,250 employees in a comparable multi-function shared-services network context.
• One completed Global Capability Centres or adjacent-sector example of a technology architecture decision that will determine the next growth phase with outcomes sustained for at least two reporting periods after the initial intervention.
• Sector credibility from GCCs, shared services, enterprise technology, business services or multinational operations; experience that is purely functional and lacks Chief Technology Officer-level multi-function shared-services network consequences will not meet the bar.
• Willingness to meet the Pune location expectation, complete conflicts and background diligence, and protect the confidentiality of mandate 218.

Compensation and terms

The anticipated Chief Technology Officer package is ₹3.2–4.6 crore fixed + performance variable and LTI, calibrated to the final multi-function shared-services network scope and the candidate’s current mix. Any long-term participation for mandate 218 follows standard vesting and performance conditions. The Chief Technology Officer appointment in Pune, centred on the multi-function shared-services network, offers regular exposure to the group board and the relevant risk and people committees. A notice period of up to 6 months can be accommodated for the selected executive in mandate 218.

Confidentiality

This search is being conducted without naming the client for mandate 218. Identifying information will follow only when both sides elect to proceed under confidentiality; nothing in the published mandate should be treated as a clue to ownership or brand for mandate 218.