Sheet 07 · The leadership journal
A transaction count can fall while the responsibility to keep an administration service useful continues. I examine what our base-fee decision asked customers and our own company to recognise.
Read the essaySeven relationships moved through our succession programme; three still needed me. I examine why being personally useful can prevent the institution from developing authority of its own.
Read the essayFive customers left through funded administration handovers. I examine why exit work belongs in the service proposition and why four renewals do not prove that portability caused loyalty.
Read the essay