The leadership journal
My retail-fitout approval privileged a convincing commercial drawing over the passenger journey through the same space. The correction changed two kiosk positions, cost ₹1.7 crore and altered commitments we had already made. I examine how a chief executive can keep the income case serious without allowing it to become the only description of a public place.
Read the essayA roof-renewal programme and a proposed retail gallery were competing for capital, but they answered different questions. I explain why the commercial term, the condition assessment and the actual concession duties need to meet in the board's investment discussion, without treating a deferred proposal as a saving or a technical recommendation as the whole allocation decision.
Read the essayA traveller sees a place; the organisations inside it see separate transactions and duties. Our enquiry review exposed that difference. I examine how a terminal enterprise can retain responsibility for its own service, build useful referral relationships and avoid implying that a shared public identity gives it authority over every fare or complaint.
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