Takeshi KatoChief Information Officer · Essays & perspective

Takeshi Kato / Chief Information Officer

Three arguments from an insurer's technology office

Perspectives from a life in leadership.

The archive.

Catastrophe claims capacity

  1. Catastrophe claims capacity5 min read

    Plan claims systems for the fortnight after the typhoon

    Japanese insurers size their disaster systems for the night the reports arrive. The harder test comes over the following two weeks, when assessment, approval and payment decide how long a family lives under a tarpaulin.

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Agency data protection

  1. Agency data protection5 min read

    Agencies should work on our data, not keep copies of it

    Japanese non-life insurers sell through agencies that often represent several insurers at once. Letting them download policyholder lists made renewal easy and protection impossible. The remedy is a better working tool, not a stricter rule.

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Digital service for older customers

  1. Digital service for older customers5 min read

    An older policyholder's best digital channel is often a trusted relative

    Insurers keep simplifying their apps for customers in their eighties. For many of those customers the better answer is a relative they have chosen, given limited rights, with consent that someone has actually confirmed.

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