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Elsa ThiruneliChief Executive Officer · Essays & perspective

Elsa Thiruneli / Chief Executive Officer

What the operating model asks people to do

Perspectives from a life in leadership.

The latest essay

Evidence quality and incentives5 min read

A test count cannot tell you what was left unasked

Counting findings can reward easy observations and obscure the difficult paths that remain unexplored. Leaders need a better account of what the work was intended to establish and what it still cannot support.

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The archive.

Evidence quality and incentives

  1. Evidence quality and incentives5 min read

    A test count cannot tell you what was left unasked

    Counting findings can reward easy observations and obscure the difficult paths that remain unexplored. Leaders need a better account of what the work was intended to establish and what it still cannot support.

    Open essay

Capability investment and operating plans

  1. Capability investment and operating plans5 min read

    The apprenticeship budget must include the people who teach

    Recruitment, learning completion and readiness for client responsibility are separate stages. A credible capacity plan funds the senior attention between them and reports progress without turning every starter into an immediately billable resource.

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Automation and service economics

  1. Automation and service economics5 min read

    Let the invoice change when the method improves

    A time-based contract can make useful automation commercially awkward. Leaders should expose the savings, identify the continuing obligations and negotiate a model that funds those obligations without concealing the improvement.

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