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Merissa LemqariChief Data Officer · Essays & perspective

Merissa Lemqari / Chief Data Officer

The service beyond the convenient summary

Perspectives from a life in leadership.

The archive.

Observation and service status

  1. Observation and service status5 min read

    The route trace ends before the service claim begins

    Location data can make a route visible while leaving the activity at a collection point unresolved. The report must preserve that boundary without turning uncertainty into an accusation.

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Population mix and service comparison

  1. Population mix and service comparison5 min read

    A falling total can contain two improving service rates

    A changing mix of scheduled visits can reverse the direction of a pooled rate. Keeping the total and its components together makes the comparison clearer without supplying a causal explanation.

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Resident evidence and research coverage

  1. Resident evidence and research coverage5 min read

    A quiet complaint register is not a resident's answer

    Contact volume helps locate expressed concerns. A field-study programme also needs a way to hear from places the reporting channel scarcely describes, without confusing research selection with urgent service response.

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