Grace Santoso / Chief Executive Officer
Perspectives from a life in leadership.
The latest essay
Mid-sized Indonesian banks often close their funding gap with special-rate time deposits priced above the rate LPS uses to decide what it insures. Those balances should be managed as market funding, capped and disclosed, while the real effort goes into transaction accounts tied to the businesses the bank already lends to.
Read the essayMid-sized Indonesian banks often close their funding gap with special-rate time deposits priced above the rate LPS uses to decide what it insures. Those balances should be managed as market funding, capped and disclosed, while the real effort goes into transaction accounts tied to the businesses the bank already lends to.
When customers are deceived into authorising a transfer, fraud systems see nothing wrong. Banks should design deliberate friction into the moments where scams concentrate, accept the commercial cost and share losses through a published rule instead of case-by-case goodwill.
In a bank with a controlling family, the decisions that matter most concern related-party credit, dividends and succession. Independent commissioners should hold written authority over those decisions before any request arrives, and the family gains more from that arrangement than it gives up.