Global edition How to build your COO website ↗

See this design with a leader like you. Choose a designation, industry and market, and the same layout reloads with a fictional leader’s story written for that combination.

DesignationIndustryMarket

How to adapt this page to your own career

Develop separate arguments from approved decisions, with enough context for a reader to examine a similar operating question. Replace the fictional products and figures and retain the limits of each population or exercise. Do not use a revised document, funded resource or recovered schedule as proof of a wider result that has not been assessed. Explain the tradeoff, authority and continuing obligation that made the decision significant beyond its headline measure.

↺ Back to this design’s own leader

Skip to content

Miriam Zorvani / Chief Operating Officer

The operating plan must account for the finding

Perspectives from a life in leadership.

The latest essay

Service operations and product history2026-05-145 min read

A spare part belongs to a revision before it belongs to an order

Why an operating process must preserve the technical distinctions that a familiar product name can hide.

The archive.

Service operations and product history

Service operations and product history2026-05-145 min read
A spare part belongs to a revision before it belongs to an order
Why an operating process must preserve the technical distinctions that a familiar product name can hide.
Open essay

Repair operations and continuing service

Repair operations and continuing service2026-07-025 min read
The repair clock runs in the customer's life as well as the workshop
An interim loan arrangement creates an option, but it does not make the original repair or its suitability questions disappear.
Open essay

Manufacturing judgement and technical authority

Manufacturing judgement and technical authority2026-09-215 min read
A quality hold needs an operating response rather than a scheduling argument
The COO can own resources and delivery consequences while qualified teams retain the authority to decide technical disposition and release.
Open essay