Leela DrezqaniChief Operating Officer · Essays & perspective

Leela Drezqani / Chief Operating Officer

The observation and the promise need separate explanations

Perspectives from a life in leadership.

The archive.

Interpreting operating performance

  1. Interpreting operating performance6 min read

    A smaller electricity bill can leave the operating question unanswered

    A lower consumption total is an observation. Explaining an efficiency result requires a comparison that accounts for the service and the conditions under which it was supplied.

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Industrial investment assumptions

  1. Industrial investment assumptions6 min read

    The heat source was available; the year-round customer was not

    An investment case for recovered heat needs a supported account of its use. Potential supply and useful demand belong in the same decision, with the cost of learning retained.

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Service commitments and operating readiness

  1. Service commitments and operating readiness6 min read

    An acknowledged call is not the whole service response

    A planned contact exercise can reveal a gap without proving field readiness. Management should name the stage tested and preserve the responsibilities that sit beyond it.

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