The lower electricity total needed a better explanation
A lower consumption total is an observation. Explaining an efficiency result requires a comparison that accounts for the service and the conditions under which it was supplied.
A plant result becomes useful when the account explains what changed for the customer, what the operator actually controlled and which conclusion the evidence still cannot support.
An investment case for recovered heat needs a supported account of its use. Potential supply and useful demand belong in the same decision, with the cost of learning retained.
03
Service commitments and operating readiness6 min read
A planned contact exercise can reveal a gap without proving field readiness. Management should name the stage tested and preserve the responsibilities that sit beyond it.
A continuing industrial service
Five operating sites
Eighteen clients, 118 employees and ₹92 crore FY26 company service fees
A defined executive remit
84 operations staff
Four heads and ₹21 crore FY 2026–27 non-electricity expense; electricity and capital separate
Engineering to operating leadership
29 years
Five appointments from July 1997; COO since January 2023
The lower electricity total needed a better explanation
I am Leela Drezqani, COO of the fictional Vezquri Utility Services in Raipur. I once presented a fall in electricity use from 1.2 GWh to 1.05 GWh as evidence of an efficiency improvement. The raw reduction was 12.5%, but the customers' production had also changed. The totals alone could not establish the operating gain I had implied. We funded a ₹36 lakh measurement review and withdrew the stronger interpretation rather than make an attractive percentage carry more meaning than its conditions supported.
I began as a plant-service engineer in July 1997, moved into regional service management and joined Vezquri in September 2011. I became COO in January 2023. Today our five operating sites serve eighteen industrial clients, with 118 employees and ₹92 crore FY 26 service fees. Eighty-four operating colleagues work through four heads within ₹21 crore FY 2026–27 non-electricity expense. Electricity purchases and capital require separate approval. CEO Imran Dazvemi leads the enterprise, while engineering head Sonal Qorzethi and qualified owners retain technical methods and acceptance. I have no statutory directorship or personal shareholding.
My cases concern the differences between a useful operating observation and the promise someone might infer from it. We examined service complaints across the supplier and customer interface, narrowed a heat-recovery proposal when the actual demand was seasonal, and tested the duty-contact arrangements behind an out-of-hours response. Each decision retained its cost and incomplete findings. A contact acknowledgement was not a field attendance, a recoverable heat source was not a year-round customer, and a lower electricity total was not automatically an efficiency result. My responsibility was to make those distinctions actionable without taking over specialist technical judgement.
The raw reduction did not settle the efficiency claim
Electricity use fell by 0.15 GWh from 1.2 GWh to 1.05 GWh across periods with changed customer production. A ₹36 lakh review sought a suitable comparison; no causal saving was claimed from the totals alone.
A service complaint could cross the contractual interface
Thirty-six reviewed complaints separated fourteen supplier-side findings, twelve client-side findings and ten unresolved cases. The ₹48 lakh joint review retained the unresolved group instead of assigning it convenient blame.
An acknowledgement was only one part of the response
The first twenty-six contact drills produced twenty-two acknowledgements and four failures. After a ₹22 lakh process review, a further twenty-six produced twenty-four acknowledgements and two unresolved failures, not proof of field arrival.
Current focus
Making industrial-service commitments reflect the operating conditions, customer dependencies and evidence actually available.
Conversations I welcome
One board discussion about industrial-service delivery and investment assumptions, after employment consent, conflicts review and further preparation.
Beyond the page
The record behind the perspective.
Formation
Bachelor of Engineering in Mechanical EngineeringJavqeri Institute of Engineering · 1997
Leela withdrew the efficiency interpretation she had supported and kept the measured totals available for examination. The revised account made the unfinished comparison and the cost of understanding it visible to us.
Imran DazvemiCEO, Vezquri Utility Services; fictional colleagueThe full record ↗
Contact
One board discussion about industrial-service delivery and investment assumptions, after employment consent, conflicts review and further preparation.
