Receivables Dispute Resolution Director

The mandate

An interim director is needed to take command of receivables disputes while permanent process leadership is appointed. Disputes are being counted and aged, but root causes, commercial decisions, billing corrections and collection consequences do not consistently converge. Cases move between teams, reducing apparent queues without producing valid invoices, agreed resolution or collected cash.

During the first ten working days, the director will reconcile the dispute population, prevent ageing resets and establish cause-led case ownership. Material items will be separated into evidence gap, billing error, delivery disagreement, pricing or term question, unauthorised deduction, credit need and cash-application issue. The director can assign recovery teams and set decision deadlines within delegated finance authority.

The first 60 days focus on high-value, recurrent and precedent-setting disputes, with a clear distinction between containment and permanent correction. The role can require invoice or service evidence and stop unsupported finance-side adjustments. It cannot negotiate commercial concessions, alter customer terms, make revenue-policy conclusions or approve write-offs outside existing delegation.

Months three and four will close recurring upstream causes, create decision routes for commercial owners and replace raw ageing with resolution-quality measures. Months five and six will prove lower inflow, stable ownership and a sustainable cadence. The successor must inherit the remaining cases honestly, including those awaiting authorised commercial or accounting decisions.

The term is deliberately bounded at six months. A four-week extension may support a late permanent-leader transfer, but the interim director will not remain the escalation point. Deputies, thresholds, evidence standards and root-cause ownership must be ready before departure.

What you will own

• Reconcile one dispute population with original date, amount, cause, owner, evidence state, decision route and cash consequence.
• Prevent movement, re-ageing or rebilling from being recorded as resolution without end-state evidence.
• Prioritise cases by recoverable value, recurrence, precedent, accounting consequence and decision readiness.
• Require supporting evidence and hold unsupported finance adjustments within documented delegation.
• Route commercial, operational and accounting choices to authorised owners with explicit deadline and consequence.
• Reduce repeat dispute inflow through accountable upstream correction and measure re-entry after apparent closure.
• Establish resolution-quality measures covering correct invoice, agreed outcome, accounting treatment and collected or correctly applied cash.
• Hand over the residual portfolio, decision history, deputies and 90-day agenda to permanent ownership.

Candidate qualifications

• Demonstrate interim leadership of complex receivables disputes where cash, customer and accounting outcomes all mattered.
• Show how you detected apparent closures that were transfers, re-ageing, unsupported credits or rebills.
• Bring depth in billing evidence, deductions, credits, collection, revenue interfaces and cash application.
• Provide an example of forcing a delayed commercial decision without assuming negotiation authority.
• Evidence root-cause reduction measured through lower new dispute inflow or recurrence.
• Describe how you protected sensitive customer and commercial information during cross-functional recovery.
• Show a successor handover that retained difficult precedent-setting and unresolved cases visibly.

Working terms and boundaries

• The interim appointment is six months at five days a week, with hybrid attendance aligned to case councils and close.
• Recovery allocation, evidence standards and finance-side holds operate only within documented delegation.
• Customer negotiation, term changes, revenue policy and exceptional write-off decisions are excluded.
• Permanent transition includes a successor, deputy, residual case ledger and decision-boundary briefing.
• Handover is accepted only when the successor and deputy can chair the case council, reconcile the residual ledger and evidence one complete closure route without interim direction.
• Any extension is capped at four weeks and limited to completing that transfer.

Application

Applications for this mandate are received in one way only: through the India Board Terminal's application process. It is automated end to end. Your Executive Passport travels to the mandate holder in its confidential form, your answers to the three questions below are read before anything else in your file, and every stage that follows is recorded on your applications page.

There is no address to write to and no intermediary to call. The mandate holder reads what the Terminal delivers and nothing else, which is what keeps the process the same for every applicant and keeps your name out of it until you release it. Applications close on 8 October 2026. Mandate reference FNA-INT-2026-NBO-39.