Residential Sales and CRM Leadership — Interim SVP

The mandate

The residential sales and CRM leader role requires interim cover ahead of the next project launch review, spanning bookings, customer promises and partner activity. The interim SVP will hold the commercial seat and restore accountable growth without taking over construction delivery or legal approval of customer terms.

The appointment starts on 19 October 2026 for twelve months, with a permanent SVP search running concurrently. Five days weekly are required from Chennai, including scheduled project visits. The first commercial review must distinguish enquiries, qualified demand, documented bookings and financially dependable sales, then identify where partner incentives or customer handoffs are creating avoidable cancellation exposure.

Handover requires a reliable booking-quality review, an authorised customer-commitment register and sales managers able to explain the contribution and cash consequence of their funnel. The successor must chair a sales and CRM review, challenge a proposed concession and handle a representative cancellation escalation. Achieving a sales target alone will not establish that the commercial operation is ready to transfer.

The SVP may reallocate existing sales effort, set funnel-review gates and approve concessions within the published delegation. Price changes beyond delegated limits, permanent senior hires and binding project commitments need chief executive or committee approval. Construction owners retain completion dates, and legal retains contract wording; the interim cannot promise an unapproved delivery or document exception to rescue a booking.

Land acquisition, project design and construction recovery are excluded. The sponsor provides authorised inventory, booking histories, CRM evidence and accountable project contacts. The remit needs senior residential commercial leadership that joins sales and customer experience, with the discipline to distinguish growth from a pipeline filled by promises the organisation cannot responsibly support.

What you will own

• Decide delegated commercial exceptions using booking, payment and service evidence, rejecting concessions that depend on unapproved delivery promises or unsupported customer documentation assumptions.
• Establish the booking-quality bridge from lead to enforceable sale, retaining cancellation, payment and partner evidence so the funnel reflects dependable commercial progress.
• Set CRM escalation gates that identify the accountable owner of a customer commitment, preventing unresolved construction or legal questions from becoming informal sales promises.
• Reallocate existing sales and partner effort toward approved project priorities, explaining the contribution and customer-experience consequence of the capacity tradeoff.
• Chair pricing and inventory reviews within delegation, distinguishing a temporary sales intervention from a broader price or release decision requiring executive approval.
• Direct customer recovery reviews that preserve legal and project-delivery boundaries, recording the approved resolution and the remaining commitment rather than clearing the case administratively.
• Transfer the sales rhythm, customer obligations and concession authority to the successor through live decisions, confirming ownership of unresolved cancellation exposure before exit.

Candidate qualifications

• Demonstrate SVP or equivalent senior residential sales and CRM responsibility. Explain a commercial decision you personally made, the booking and customer evidence used and the approval boundary for pricing or delivery commitments. Candidates should distinguish direct sales leadership from a general business-development title without responsibility for the post-booking customer experience.
• Show practical understanding of residential funnels, channel partners and cancellation economics. Describe a case where rising bookings did not represent improving commercial quality, how payment or documentation evidence exposed the problem and what changed in the operating rhythm rather than merely in the reported conversion definition.
• Evidence leadership across sales, CRM, legal and construction interfaces. Explain a customer promise you declined or escalated, whose approval was needed and how the relationship was handled without substituting commercial urgency for a technical delivery commitment.
• Provide proof of team and partner execution at senior commercial scope. Show how existing capacity or incentives were redirected, the financial and service consequence tracked and the boundary maintained around permanent organisational changes outside your delegated authority.
• Demonstrate a durable successor transfer with usable customer and concession records. Explain how another leader could challenge a fresh booking or cancellation case, how unresolved commitments remained visible and how confidential customer information was minimised. The assignment needs residential commercial evidence, not assumed CEO, land-development or statutory contract authority.

Application

Applications for this mandate are received in one way only: through the India Board Terminal's application process. It is automated end to end. Your Executive Passport travels to the mandate holder in its confidential form, your answers to the three questions below are read before anything else in your file, and every stage that follows is recorded on your applications page.

There is no address to write to and no intermediary to call. The mandate holder reads what the Terminal delivers and nothing else, which is what keeps the process the same for every applicant and keeps your name out of it until you release it. Applications close on 14 October 2026. Mandate reference PCT-INT-2026-IND-14.