Cross-Border Money-Movement Digital Portfolio Recovery Director

The mandate

The digital portfolio director resigned with four market launches in flight, seven regulatory releases competing for shared engineers and a recent payments incident still under root-cause review. An eighteen-market expansion has generated acquisition, but identity drop-off, funding-method failure and delayed recipient confirmation are suppressing conversion in several corridors. Programme status remains green because milestones are measured by component completion rather than usable customer journeys, while the approximately US$25 million annual operating plan no longer shows the true capacity consumed by remediation, reliability and local compliance work.

The interim must be able to start within two weeks and will hold the full director seat for twelve months, working five days each week under a hybrid Pune pattern. A permanent search will begin after the first two recovered market waves establish a credible scope for the enduring role; the assignment includes a minimum six-week overlap with the selected successor. A three-month extension may be approved only if regulatory timing delays that overlap, not to prolong unfinished portfolio work or create an assumed conversion to employment.

Handover is complete when all eighteen markets have an explicit launch or defer decision; priority corridors show at least a 10% relative improvement in completed-transfer conversion against the signed baseline; every due regulatory release is evidenced in production; and the platform has passed two peak-volume recovery exercises without breaching agreed customer-funds or notification tolerances. The permanent director must chair a full portfolio council, reproduce the investment and capacity view, accept the residual-risk register and demonstrate command of the next two quarters without interim intervention.

The appointee may re-sequence the sanctioned portfolio, stop any launch or release that lacks customer, regulatory or resilience evidence, allocate the approved US$25 million change envelope, replace contingent delivery leads and convene incident recovery across product and technology. Pricing moves above corridor guardrails, changes to financial-crime appetite, market entry or exit, expenditure beyond the annual plan and permanent leadership appointments require executive or board approval. The interim may not accept regulatory exceptions, alter customer-funds safeguarding or use conversion pressure to override control owners.

Wholesale replacement of the settlement core, a global brand repositioning and redesign of financial-crime policy are outside the twelve-month remit. The director must surface dependencies on those areas, but is being hired to restore portfolio truth, release flow and digital customer outcomes across the existing strategic architecture. Mergers, acquisitions and unrelated back-office cost programmes also remain out of scope unless the board issues a documented change to the mandate and funding envelope.

Why this seat is open

An unplanned resignation removed the only leader joining market launches, regulatory delivery, customer-funnel performance and platform capacity. Distributing accountability among product and technology deputies has protected daily work but produced no authority to stop or reorder the combined portfolio. The executive committee requires a temporary decision-maker now while it defines and recruits the permanent role against evidence from the recovery.

What you will own

• Rebase the US$25 million portfolio by market, corridor, proposition and shared platform dependency, exposing regulatory, resilience and remediation capacity previously hidden inside delivery estimates.
• Decide which of the eighteen launches proceeds, narrows, pauses or exits the active plan, and document the customer evidence, control readiness and opportunity cost behind each choice.
• Restore end-to-end funnel ownership from acquisition through identity, funding, pricing, transfer, recipient confirmation and repeat use rather than optimising isolated channel steps.
• Sequence the seven regulatory releases alongside product change, proving jurisdictional interpretation, traceability, test coverage, operational readiness and retained implementation evidence.
• Lead closure of the recent payments incident, including root cause, affected-customer treatment, control repair, peak-volume testing and decisions on any deferred market wave.
• Install a fortnightly portfolio council that resolves capacity and release disputes using current economics, conversion, service health, regulatory consequence and named risk acceptance.
• Execute the successor handover through live council leadership, market-decision replay, financial reconciliation, unresolved-dependency review and a witnessed acceptance of the twelve-month evidence room.

Candidate qualifications

• Directed a digital product and regulatory portfolio of at least US$25 million in payments, cards, remittance, banking or another high-volume regulated transaction environment.
• Rolled a new digital proposition into at least fifteen countries and can quantify revenue, acquisition and completed-journey conversion rather than citing launch count alone.
• Recovered a cross-border or multi-market delivery portfolio after leadership loss, control failure or missed commitments while keeping essential regulatory releases moving.
• Led globally distributed product, engineering and programme teams of comparable scale and personally resolved disputes between market urgency and shared-platform constraints.
• Governed payment resilience, customer-funds protection, identity, fraud and financial-crime dependencies deeply enough to stop a release on evidence rather than escalation volume.
• Consolidated or modernised a transaction platform without losing country-specific controls, and left a permanent successor with a credible capacity, risk and investment model.

Non-negotiables

• Available to start within two weeks, serve exclusively for twelve months and work from the Pune office at least three days each week, with launch travel as required.
• Has held direct go/no-go authority for regulated digital releases; coordination of decisions owned by others is not sufficient.
• Will disclose all relationships with payment networks, remittance operators, banks, cloud providers and programme suppliers before mobilisation.
• Accepts that extension is exceptional and tied only to successor overlap affected by regulatory timing, with no promise of permanent conversion.

1. 49 words maximum. State your notice position, earliest Pune start date and any obligation that could prevent exclusive twelve-month service.
2. 49 words maximum. Describe an international digital rollout you led, including market count, portfolio value and measured changes in revenue, acquisition and completed-journey conversion.
3. 49 words maximum. Which release did you stop for regulatory or resilience evidence, and what had to be proven before you authorised restart?