The leadership journal
I want a record to preserve the basis of a calculation, including the unresolved questions, rather than acquire a convincing explanation from whatever rule happens to be current.
Read the essayI had allowed delivery of a file to stand for a member's ability to use it. A small rehearsal changed both the release decision and the service we kept around the document.
Read the essayA separate client workspace looked convincing until we tested its exports. The release decision changed when we examined what the action could do, rather than what the interface appeared to permit.
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