01
The spare-parts condition outside the sales headline
This proposed session begins with a channel opportunity that looked attractive in units and revenue but carried a restriction on parts access. Participants examine the ₹26 crore two-year forecast, the existing service relationships and the unresolved contractual condition as one decision. The discussion asks what the chief executive should bring to the board when a new intermediary wants control over activity that supports older products. It retains the ₹31 lakh bid expense and the fact that the forecast never became a contract. We consider why hoped-for exceptions are different from agreed terms and how a company can decline a particular arrangement without adopting a universal rule against exclusivity. The session offers questions for understanding commitments and alternatives, rather than legal advice about an actual agreement. It also separates a commercial decision about parts from professional assessment and care, so the business account does not borrow an unmeasured clinical outcome to make its conclusion appear stronger.