A spare-parts clause can change the meaning of a sale
A proposed channel agreement made me examine the relationship between new-chair revenue and the people still supporting chairs already in use.
Read the essayLeadership & perspective
Chief Executive Officer · India
2026-03-18 edition
I lead a mobility-equipment company by connecting the chair we manufacture with the parts, skilled service and financial commitments needed after it leaves our factory.
Section · The leadership journal
A proposed channel agreement made me examine the relationship between new-chair revenue and the people still supporting chairs already in use.
Read the essayA convincing standard-chair demonstration did not show how a proposed investment would handle the configured work around it.
Read the essayChanging a dividend proposal required me to explain working capital, corporate approval and my own shareholder interest without turning the choice into an effortless success.
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