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Harmeet Zerqemvi

Harmeet Zerqemvi · Chief Product Officer · India

Bring the conditions behind the promise into collective judgement

My contribution to a board

I would contribute questions about whether a material customer promise reflects the evidence and conditions behind it. Product experience has taught me that a true specification can still create an unsuitable expectation when the surrounding account suggests a different task. I would use that judgement in collective discussion, while learning from colleagues whose financial, operating and people experience complements mine. The board should understand which proposition management is asking it to support, what remains conditional and which owners retain the decisions needed to deliver it. I would not become an informal engineering approval route or a second product department. My contribution would include an error I owned, so the discussion can examine how a persuasive account passed review as well as how it was corrected. The aim is useful scrutiny that helps the institution make a decision with its assumptions and remaining work visible.

Judgement in practice

01

Keeping the test condition beside the promise

I approved an eight-hour low-mode headline beside high-mode work imagery. The defined high-mode test produced 3.2 hours, and twelve of thirty reviewed jobs required six hours in that mode. We withdrew the unqualified headline and spent ₹37 lakh on repositioning and field-material repair. I would ask directors whether the conditions behind a material product account match the use its audience is likely to infer. This was a proposition correction I owned, not a battery-defect or recall case. The board's concern is the reliability of the account used in a business decision, while qualified owners retain technical assessment and management retains the detailed work of correcting it.

02

Understanding what the next user inherits

Fourteen users in thirty-six prototype handover tasks misread the brightness setting retained after restart. The feature could behave as specified while leaving the next person unsure of the state. We funded a ₹68 lakh physical-indicator programme. I would ask whether an assurance about functionality also addresses the relevant user sequence when that distinction matters to the proposition. The funding did not itself prove every future misunderstanding resolved, and the case claims no accident. Directors can expect a clear explanation of the observed issue, proposed work and remaining assessment without selecting the interface design or assuming technical approval from a product budget decision.

03

Separating a completed repair from a universal service claim

Thirty of forty-eight returned lamps completed lens-only repair and qualified acceptance. Eighteen needed further housing or electrical assessment. The programme cost ₹56 lakh and established neither universal repairability nor a measured environmental or financial benefit. I would ask a board to keep completed outcomes and unresolved work distinct when considering a broader service proposition. The useful result deserves recognition on its actual terms. Qualified service and engineering owners retained acceptance, and the pilot was not a public repair instruction. A director should be able to examine the business promise without turning a limited observed outcome into an assurance that the evidence did not establish.

My first year on a board

I would begin by learning the receiving enterprise's product economics, customer commitments and responsibilities across the whole business. I would want to understand how the organisation decides which applications to serve and how product, technical, commercial and service colleagues contribute to an offer. Through agreed induction, I would follow selected material promises into the evidence and assumptions that support them. The purpose would be to understand the institution's judgement, not to conduct an informal parallel design review. I would seek the chair's guidance on where my product experience is most useful and where I need broader learning in finance, people and sector duties. Committee responsibilities would require preparation appropriate to their actual remit. I would also ask whether my questions help colleagues reach a clearer decision or merely add detail. A responsible first year should build whole-enterprise perspective, reliable preparation and the restraint to leave technical execution and operating commitments with management.

Conflicts and their management

Before receiving confidential information, I would disclose my employment and relevant relationships involving Nerqavli's founders, industrial fund, customers, suppliers and development partners. I hold no personal shares, but the relationship assessment must consider more than ownership. Qualified review would need to address the particular appointment, independence requirements and proposed committee work. I would not transfer unpublished product evidence or commercial knowledge from my employer into another institution's deliberations. Experience can support judgement without giving another organisation access to protected material. I would consider whether exclusions from particular matters would still permit a useful contribution; if central decisions were repeatedly inaccessible, accepting the role might be inappropriate. Employer consent and realistic capacity would need confirmation as expectations became clear. Disclosure is the beginning of assessing whether the relationship works, not a claim that every conflict has been solved by listing it.

My independence statement

My executive employment and relationships with Nerqavli's founders, industrial fund, customers and suppliers require assessment for a particular appointment. I hold no personal shares or statutory seat, but those facts alone do not establish independence.

Board and committee exposure

Presented to the Board or a committee

Nerqavli Inspection Lighting

Product propositions and programme choices presented through the CEO

January 2023 onward

Explains application, customer understanding and service scope without claiming director or committee-member experience.

Committee contribution

Chair and member readiness
CapacityCommittees
Ready to joinStrategy committee examining product choices and their business implications, subject to eligibility · Risk committee where customer promises and product responsibilities need collective scrutiny

Capacity and preferences

Time available
21 days per year
Current directorships
0
Sectors
Industrial product businesses · Manufacturers developing service propositions · Enterprises clarifying application-led product ranges
Company type
A product enterprise willing to examine the conditions behind a persuasive specification
Company stage
Broadening its range or service offer while retaining clear responsibility for product claims

The seat I am pursuing

I would explore one first non-executive appointment where product judgement complements the board's existing strengths. An industrial manufacturer or a business developing a service offer may provide an appropriate setting after its needs and my suitability are examined. I would not infer committee-chair readiness from the CPO title. Fictional IICA registration is not yet complete, and I claim neither a passed assessment nor an exemption. Twenty-one provisional days must include induction, reading, travel and exceptional demands, with employer agreement. I would seek a chair who expects contribution beyond my function and who will challenge my interpretation as openly as I would question an attractive product account. The role should allow me to learn the enterprise and participate meaningfully in collective decisions. Clear expectations, workable relationships and adequate preparation time would matter more than acquiring a title before those conditions are understood.

Governance learning and readiness

IICA Independent Directors’ Databank: Not yet registered

Fictional preparation has not yet reached IICA databank registration. No proficiency-assessment pass or exemption is claimed; the requirements for an actual appointment require qualified review.

  • Build whole-enterprise judgement beyond product propositions
  • Understand director responsibilities and the proposed committee's remit
  • Learn to challenge product evidence without directing technical execution