Global edition How to build your CIO website ↗

See this design with a leader like you. Choose a designation, industry and market, and the same layout reloads with a fictional leader’s story written for that combination.

DesignationIndustryMarket

How to adapt this page to your own career

Write separate arguments that help a reader examine a decision in their own organisation. Use cleared incidents and retain their scale. A communication essay should explore recipient circumstances, while a recovery essay should examine the service objective and the evidence from the test. Do not fill every article with the same transformation language. The point is to demonstrate a particular line of reasoning, including its tradeoffs and limits.

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Akhrieno Lemzori / Chief Information Officer

Look beyond the successful transmission

Perspectives from a life in leadership.

The latest essay

Service communication and digital context2026-04-235 min read

The phone number is correct, but the communication may still be wrong

Shared devices expose the limits of delivery measures and invite a more careful account of communication choices.

The archive.

Service communication and digital context

Service communication and digital context2026-04-235 min read
The phone number is correct, but the communication may still be wrong
Shared devices expose the limits of delivery measures and invite a more careful account of communication choices.
Open essay

Technology resilience and service evidence

Technology resilience and service evidence2026-07-095 min read
A recovered database can leave the service without its context
Why recovery exercises need the people who use the records to help define what successful restoration means.
Open essay

Distributed service records and accountable reconciliation

Distributed service records and accountable reconciliation2026-09-285 min read
An outreach sync should preserve the question it cannot answer
A record can travel successfully while its relationship to an existing entry still requires professional review.
Open essay