Marcus Brooks / Chief Product Officer
Perspectives from a life in leadership.
The latest essay
Keeping diagnostic tools and service information for certified dealers protects a programme, not the household. Any technician licensed to handle refrigerant should be able to read a manufacturer's fault codes, buy its parts and download its manuals, and the dealers worth keeping do not need the lock.
Read the essayKeeping diagnostic tools and service information for certified dealers protects a programme, not the household. Any technician licensed to handle refrigerant should be able to read a manufacturer's fault codes, buy its parts and download its manuals, and the dealers worth keeping do not need the lock.
Connected heating systems often give the installing contractor a standing view of a home's data for the life of the equipment. That access should belong to the household: granted for a job or a named service relationship, visible to the homeowner and ended by them, with utilities admitted only through the household's own enrolment.
American heat pump lines have been shaped by the efficiency tier a federal credit rewarded. With that credit ending for equipment installed after 2025, manufacturers should plan tiers by climate and house type and price them against the replacement a household would otherwise buy.