Surya Halim / Chief Information Officer
Perspectives from a life in leadership.
The latest essay
Philippine banks talk mostly about the scams they intercept on the sending side. The bank where stolen money lands should report how many of its own new accounts became mules, and how quickly it froze the money, because that number measures the onboarding product it built.
Read the essayPhilippine banks talk mostly about the scams they intercept on the sending side. The bank where stolen money lands should report how many of its own new accounts became mules, and how quickly it froze the money, because that number measures the onboarding product it built.
A monthly uptime figure can look excellent while thousands of customers fail to pay on the afternoon their wages arrive. Banks should set service tolerances for the journeys customers depend on, measure them on the days demand peaks and protect those days with the change calendar.
Boards ask about concentration in cloud providers, and they should. In a mid-sized bank, though, the harder dependency often sits with the systems integrator whose staff alone understand how the channels reach the core. Keep design authority on the bank's own payroll before negotiating anything else.