Write with a specific question and the time it needs

I answer three sorts of letter. A board chair or nomination committee considering an independent director for a company outside banking and payments can write with the company, the committee in question and the time involved. Organisers of a serious session on payment reliability, mule accounts or leaving a mainframe can send the audience and the question they want argued, not just a topic. Technology leaders at other banks working through the same problems are welcome to compare notes, within what each of us may share. Search firms recruiting for executive roles will not hear back from me this year. I cannot discuss Talampas customers, incidents under review, supplier contracts or fraud cases, and I will not respond to suppliers through this page. Customers with a payment or account problem should use the bank's hotline or a branch, where someone can act on it the same day. Please do not send account numbers, screenshots of transactions or copies of identification with a first message.