Billing Assurance and Collections Recovery Director

The mandate

An interim director is needed to restore control from billing readiness through collection and cash application while permanent leadership is secured. The urgent problem is fragmented accountability: disputed inputs, delayed invoices, credits, collection promises and unapplied cash are managed in separate queues, so reported progress does not reliably convert into correct receivables or available cash.

During the first 15 working days, the director will protect current billing and cash routines, validate the major exception populations and create one recovery ledger connecting cause, owner, financial exposure and next decision. The director may reallocate recovery capacity, establish temporary case ownership and stop unsupported billing or adjustment activity within documented finance authorities.

The first quarter will concentrate on financially material and recurrent failure, not indiscriminate backlog clearance. Billing omissions, incorrect invoices, disputed terms, credit delays, promise-to-pay failures and cash-application exceptions require different remedies. The director must preserve the distinction so a balance cannot be made to disappear by transfer, rebill or reclassification without an evidenced result.

Months four through seven will move stable routines into normal ownership, reinstate meaningful service and control measures, and resolve recurring upstream causes with accountable commercial and operational leaders. The appointment excludes negotiating customer terms, approving write-offs beyond existing delegation, making revenue-policy decisions or contacting customers where finance is not authorised to do so.

Permanent transition begins no later than month seven. The successor will inherit a reconciled exposure view, functioning owner cadence, clear decision boundaries, trained deputies and unresolved cases ranked by consequence. An extension exists only to complete that handover and cannot be used to keep the interim control room alive indefinitely.

What you will own

• Reconcile billing, receivables, dispute, collection and unapplied-cash populations into one exposure-led recovery view.
• Protect current-cycle billing and cash controls while separating containment from structural correction.
• Assign temporary recovery ownership and sequence work by recoverable value, accounting consequence, ageing and recurrence.
• Stop unsupported billing, credit or adjustment activity within delegated authority and escalate policy questions to their formal owner.
• Establish cause-specific measures that distinguish correct invoice issue, dispute resolution, collected cash and accurate cash application.
• Drive upstream owners to close recurrent input and approval failures with evidence of reduced re-entry into recovery queues.
• Exit emergency governance after two stable cycles and establish a sustainable operating review with explicit thresholds.
• Hand over to the permanent leader with residual exposures, decision history, team assessment and a 90-day continuation plan.

Candidate qualifications

• Demonstrate interim command of a billing or receivables recovery where accounting accuracy and cash urgency competed.
• Show how you reconciled conflicting backlog populations and prevented balances from being hidden through queue movement or rebilling.
• Bring practical depth across billing readiness, disputes, credits, collections, cash application and period-end receivables control.
• Provide an example of stopping unsupported billing or adjustment activity despite revenue or cash pressure.
• Evidence cross-functional influence without assuming commercial negotiation or accounting-policy authority.
• Describe how you removed a recovery control room after stable routines and owners were proven.
• Show a structured permanent-leader transition that preserved difficult residual issues instead of presenting a cosmetic clean slate.

Working terms and boundaries

• The interim term is nine months at five days a week, with hybrid presence aligned to billing, collection and close cycles.
• Recovery resource allocation and temporary process holds operate only within documented delegated authorities.
• Customer-term negotiation, unauthorised contact, revenue-policy decisions and exceptional write-off approval are excluded.
• Any extension is capped at eight weeks and limited to completing an accepted permanent-leader handover.
• The successor transition begins by month seven and includes deputies, decision boundaries and a reconciled residual-case ledger.

Application

Applications for this mandate are received in one way only: through the India Board Terminal's application process. It is automated end to end. Your Executive Passport travels to the mandate holder in its confidential form, your answers to the three questions below are read before anything else in your file, and every stage that follows is recorded on your applications page.

There is no address to write to and no intermediary to call. The mandate holder reads what the Terminal delivers and nothing else, which is what keeps the process the same for every applicant and keeps your name out of it until you release it. Applications close on 8 October 2026. Mandate reference FNA-INT-2026-PAR-15.