Simone Delsmere

Simone Delsmere · Chief Marketing Officer · United States

Ask where the customer choices are taking the company

My contribution to a board

I could help a board examine whether a growth ambition depends on a service proposition the organisation has actually established. My executive experience concerns customer selection, the use of evidence in a commercial claim and the allocation of marketing effort. Those questions can matter to strategy before they appear as a campaign or a tender decision. I would bring the habit of asking what the company is choosing to pursue and what it is deliberately leaving outside its scope.

That perspective is narrower than the responsibility of a director. I have presented to Selverton's board since January 2020 and hold no current directorships. I would need to understand the whole company's economics, principal risks and governance arrangements, rather than treating commercial positioning as the explanation for every issue. My contribution should help the board test management's assumptions while leaving executives responsible for the operating choice. I would not use a non-executive position to supervise marketing staff or create an informal approval route for proposals.

Judgement in practice

01

A narrower pursuit list can quietly become a strategic exit

The review of eighty-four invitations made immediate proposal choices explicit. At board level, I would also ask whether repeated refusals were gradually excluding a market the company still claimed to serve. Thirty-two declined invitations did not prove that the remaining opportunity set was optimal. The oversight question is whether management understands the cumulative direction of those choices and has a way to reconsider them. I could help identify that pattern without asking the board to decide individual bids. The distinction matters because a sensible local refusal can contribute to a larger shift that nobody has formally discussed.

02

A commercial claim needs a question that the evidence actually answers

The selected shipment review showed 608 of 640 deliveries within the original window, with twenty later amendments among the thirty-two outside it. My executive recommendation preserved those distinctions. In a board discussion, I would ask how material public claims are checked, who owns their meaning and whether the account remains relevant as the proposition changes. That is different from editing sales copy in the meeting. A director should understand the process and the significance of an exception, while allowing management to run the communication and service responsibilities. A flattering summary cannot substitute for that understanding.

03

An unfinished market study should remain capable of stopping a launch

The industrial-parts programme has completed fifteen of twenty-four interviews and has not produced a launch recommendation. I would ask a board to distinguish the authority to investigate from the authority to enter the market. The remaining evidence should still be able to alter the choice, otherwise research becomes a way of confirming momentum. Directors can examine the proposed decision point, the material uncertainties and the responsibility for operating and financial assessments. They need not choose interview questions or prospect lists to ensure that a staged investment remains a real choice rather than an announcement made in instalments.

My first year on a board

I would begin with induction that explains the company's business model, ownership expectations and division of responsibility between the board and executives. Earlier strategic decisions would be useful reading alongside current financial and risk papers because they reveal which assumptions the organisation has already committed to. I would ask the chair how to make my commercial experience useful without narrowing every discussion to customers or marketing. Meetings with operating teams should be arranged through the agreed process and serve collective understanding. After the first several meetings, I would seek candid feedback on the quality and timing of my questions. Preparation would include unfamiliar responsibilities, not only the areas in which I can contribute immediately. A first director appointment should involve deliberate learning about the whole company rather than treating a successful executive remit as sufficient preparation for every board decision.

Conflicts and their management

My employer's shipper, carrier, supplier and adviser relationships would need to be considered alongside personal interests and any proposed advisory work. Commercially sensitive information cannot move between organisations merely because the questions appear similar. I would use the company's disclosure process and obtain advice where the relationship is unclear. Twenty-two days per year is an initial planning allowance, subject to employer agreement, travel, preparation and the possibility of exceptional demands. It is not a promise that every suitable board can be served within that number. If exclusions or competing obligations make useful participation unrealistic, declining the appointment would be more responsible than accepting a title with an inadequate practical commitment.

My independence statement

I would give a prospective board a factual account of my employment, financial interests and relevant commercial relationships before describing myself as independent. A company outside freight could still have a relationship with my employer or its customers that matters to the appointment. The assessment should follow the company's applicable process and qualified advice, with the relevant material updated as circumstances change. I cannot determine that position from an industry label or the absence of an existing board seat. I would also consider whether restrictions needed to manage a relationship would leave me able to make the contribution being sought. An appointment that appears suitable in title may be impractical once the actual information and participation requirements are understood.

Board and committee exposure

Presented to the Board or a committee

Selverton Freight

Board discussion of segment priorities, marketing expenditure and commercial positioning

January 2020–present

Executive presenter of marketing recommendations; no director appointment or board voting responsibility.

Committee contribution

Chair and member readiness
CapacityCommittees
Ready to joinCommercial strategy committee where its mandate fits my experience · Customer and stakeholder committee where such a committee exists

Capacity and preferences

Time available
22 days per year
Current directorships
0
Sectors
Industrial services with a material customer-selection decision · Freight and supply-chain businesses without unresolved competitive conflicts · Business-service companies reconsidering the fit between demand and delivery
Company type
A private operating company seeking a first-time non-executive commercial perspective
Company stage
Choosing the markets and propositions that should guide the next phase of investment

The seat I am pursuing

I would consider a first non-executive seat in a private operating company facing a meaningful choice about markets, customers or service scope. I could explore joining a commercial strategy or customer committee where one exists and its remit matches the contribution needed. I do not claim readiness to chair an audit committee or another specialist committee. The chair should be able to explain why my experience complements the existing board and how induction will address the transition from executive presentation. A narrowly defined project may be better framed as advice. I want the form of engagement to match the responsibility rather than allowing interest in the subject to determine the title.

Governance learning and readiness

IICA Independent Directors’ Databank: Not yet registered

I am based in the United States and have not registered with the IICA Independent Directors' Databank. That is an accurate statement of my current position, not a deficiency against a US requirement. If an Indian appointment were considered, I would establish the applicable registration and assessment position with appropriate advisers before making any claim about readiness. I do not present executive experience as an automatic exemption. This website distinguishes the professional contribution I could bring from the formal and practical steps that a particular appointment may require.

  • I am developing my understanding of director responsibility beyond the presentation of a functional recommendation.
  • My preparation includes reading board papers alongside financial and operating accounts, with attention to the relevant material a non-executive would need.
  • I would seek structured induction and chair feedback before accepting committee responsibilities outside my experience.