Case 01
Eighty-four work-order disagreements resolved with their operating owners
Before a September 2024 production-application migration, we rehearsed 420 work orders through the proposed route. A total of 336 agreed with the authorised engineering and operating records. Eighty-four did not: fifty-two involved engineering revisions and thirty-two involved routing. The migration team could technically load either version. That was not the same as having authority to decide which instruction the plant should receive. Some differences reflected outdated records; others required an explanation from engineering or the relevant production owner.
I asked the programme to preserve the conflicting versions and assign each question to the person authorised to resolve it. The alternative was to apply a common conversion rule and correct exceptions after introduction. That would have made the transfer appear simpler while moving an unresolved decision into the plant's working day. Masato Yurinobe supported a phased introduction over three additional weeks. The remediation and parallel work cost JPY430 million, including specialist participation and continued application support.
During that period, engineering owners addressed the fifty-two revision questions and production owners addressed the thirty-two routing questions. My team then applied the agreed records and repeated the relevant rehearsals. All eighty-four conflicts were reconciled for the examined orders. We retained the decision trail, including the reason for a local routing where it remained appropriate. The result was not a claim that every possible future order had been checked or that the migration itself made the factory faster.
The useful operating change was a clearer route for questioning an instruction when the enterprise record and the plant's understanding diverged. We could now distinguish a technical conversion error from a change requiring engineering or production authority. I took the three-week extension and its cost into the programme account rather than subtract them from the story of completion. A shared record earned greater credibility because its difficult differences had been examined, not because the technology team had made them disappear from the report.
I would bring engineering and production owners into the first conversion rehearsal, before the programme treats disagreement between records as a technical defect with a single correct repair.