01
When another attempt becomes another purchase
This proposed workshop examines an integration that created seventeen duplicate purchase orders after earlier responses were missing. Participants distinguish the buyer's intention from another attempt to communicate it, then consider why rejecting every similar-looking request would not necessarily solve the business problem. The fictional orders carried ₹34 lakh face value and were cancelled before supply; repair cost ₹13 lakh. The exercise keeps those consequences separate and retains Kavita's original approval responsibility. Purchasing authority remains with the relevant process owner, while technical colleagues explain how an uncertain disposition is handled. Participants develop questions for a review rather than select a universal implementation. The intended learning is to connect automated behaviour with the commercial commitment it creates. A closing discussion asks what evidence would demonstrate the proposed treatment under interrupted communication and what the ordinary successful demonstration leaves untested. The session uses invented records and provides no assurance about an unexamined production integration.